Omni Richmond Hotel

Pretty nice hotel overall. Rooms and bathrooms are clean. Nice location in Richmond. Beware that it is a very noisy hotel. There is almost no soundproofing between rooms. If you happen to have someone in a room next to you, you will be able to hear entire conversations clearly through the walls. Also, the elevator pulleys make a constant squeaking sound that you can hear in the room. If you come, pack earplugs.

Positive: Excellent service and very convenient. Negative: There needs to be electrical plugs on the night stand. We had to move the mattress to reach the electrical plug for our Cpap machines.

Great staff provided me with a wonderful experience. I might classify as 3-star, instead of a 4-star hotel. The plumbing is old, and the large windows (which I did love) provided a draft, but I was able to turn up the thermostat so that I was comfortable. Watch out for the hot water, which is scalding (and I neglected to report). Breakfast was pricey ($40 with the tip), but I did order a lot, and the wait person was friendly and professional. The hotel is adjoined with a business center which was immaculate and beautifully decorated for the holidays. Great location near the capitol, and right across from The Tobacco Company restaurant, which served Thanksgiving dinner without a reservation. My room's housekeeper made sure that I had everything I needed, even when I posted the sign opting out of room service (this donates a meal to a local organization). There is a Starbucks right inside the hotel, which apparently is the only downtown Richmond location. The shuttle driver, Aaron, made sure that I found the location for my bus departure, and the check-in rep., Acenetha (?) checked me into my room three hours early. You do have to pay for internet. Lunch was hard to come by on the Friday after Thanksgiving, with most nearby establishments closed. This hotel is close to all of the tourist spots and the free Greater Richmond Transport (GRT) bus service.

We were only there for an overnight, but other than one major issue everything was absolutely perfect. Their great location puts you in walking distance to the best of Shockoe Slip, with valet parking so no city parking worries. The room was lovely, the restaurant great and the staff was fabulous everywhere. Unfortunately next morning we discovered little to no water pressure, and the shower wasn't usable. We had to leave early, so we packed up and discussed this with the desk. They couldn't have been nicer or more professional, and offered to send an engineer or move us which wasn't an option. We will definitely give the hotel another try on our next visit.

A Great Stay with Minor Hiccups ​I recently had the pleasure of staying at the Omni Richmond Hotel and, overall, found it to be a very pleasant experience. ​The room's accommodations were largely excellent. I particularly enjoyed the well-thought-out room layout and the fantastic 11th-floor view which offered a great perspective of the city. The hotel's location is also a major plus, making it easy to access local attractions. ​Regarding the bathroom, while I would have personally preferred a walk-in shower, the provided shower was quite satisfactory. The rain-fall shower head combined with powerful water pressure made for a very refreshing experience. ​My only notable issue was a technical one: the room phone was non-functional during my stay. This was a bit inconvenient, as I had to rely on my personal cell phone to contact the front desk on the couple of occasions I needed assistance. ​Despite the phone issue, the comfortable room, great view, and excellent location certainly made for a thoroughly enjoyable stay. I would certainly consider staying at the Omni Richmond Hotel again.

Valet was grossly under prepared for the mass exodus of people leaving the conference. Staffing should be adjusted to the expected volume. That being said this was my first conference experience at the Omni and staff were very nice, helpful and the food was delicious! Valet was the only disappointment of the conference. Back in my younger days I worked for Towne Park and we were always prepared for things like this.

Our family visited Richmond and wanted a hotel with a pool in a central location. This for the bill as it was clean and convenient. We loved the pool, and the water was warm, for December that was perfect. We did not like the parking situation - it is $40 to park at the hotel..there are parking lots nearby but they don't all have typically in and out privileges (which means you have to pay $20 ticket every time you enter). I ended up finding an affordable parking but had to walk 4 blocks and the Downtown area is pretty deserted at night - we never saw people walking at all. So if we stay again, I would either pay for parking at the hotel or use the street parking at Shockoe slip neighborhood (which is free after 6pm). Also, I wouldn't recommend the breakfast option at the hotel. Breakfast is served at the "patio" of the restaurant which is essential the entry hall to an office building. So it was expensive and cold ( the waitress said people are complaining that it so cold even during the summer). They are plenty of good breakfast options around the hotel, and also a Starbucks in the hotel lobby. Loved the complimentary coffee and hot chocolate in the lobby! Also, do not get the river side, get city side room (river side is looking over multiple highways) Overall have a good experience, but next time we plan to stay at Scott's addition area where the parking is cheaper at the hotels and there are plenty of dinning options to walk to.