Hotel Saint Louis, Autograph Collection

Everything about this hotel was outstanding. Rooms are beautifully decorated, comfortable, and eclectic. Hotel is in a great location and walkable to so much. We were there too short of time so did not try any food and beverage. Although Marriott products tend to be very good. Parking was convenient and the wait to get my car in the morning was not bad. We plan to return and spend more time to better experience all of the amenities the hotel has to offer.

Positive: Location is good if you'll be downtown. Our corner king room was bigger than a regular king room, but most of this is because of the extra hallway, which is not usable living space. Negative: A male employee walked into our room without knocking while I was breastfeeding my baby. Shower was filthy, hair everywhere, no water pressure. Bathroom floor was sticky. Parking is more expensive than advertised.

We had such a wonderful experience staying here as part of a large conference group. Hosting that many guests at once is no small task, and the team handled it with professionalism, grace, and genuine hospitality. Latrina was an outstanding manager. She was attentive, organized, and clearly committed to making sure everything ran smoothly for both guests and staff. Kevin, our night auditor, was equally impressive. He handled every detail of his role with care and efficiency, and it was clear he takes great pride in his work. We are truly grateful for the effort and warmth shown by the entire team. It made our stay seamless and enjoyable.

We had a frustrating experience with our recent reservation. We accidentally booked the wrong date and were charged over $250 after taxes. We understand the mistake was ours, but we were hoping for some assistance or flexibility. When we spoke with the front desk staff member, Aki, no alternatives were offered — such as modifying the reservation or applying the payment to the correct date. We also were not given contact information for a manager when we requested it. What disappointed us most was the lack of customer service and willingness to help resolve the situation. We hope management can improve how guest concerns are handled moving forward.

Great hotel, we have a generous space, the bathroom is nice. I like the deciration which is stylish and The record player gives a nice 60’s vibe. The food is good in the restaurant but on cold winters it does the job and keep us filled.

The room and actual hotel were beautiful. The staff was very average and not helpful until they saw my partners Marriott status. The server at the restaurant had a positive attitude and was nice, but also very slow and there was no one there. The bidet in our room was broken as was the ice machine. They also had 1 ply toilet paper and for as nice of hotel as it was I would’ve expected better quality. (I’m 7 months pregnant so the toilet quality was noticeable in a way it normally isnt 😂) We loved the heated pool, we had it to ourselves and there were plenty of clean towels up there. We were there on a Friday and the rooftop restaurant did not open. Just know the whole St. Louis downtown area was pretty sad when we visited. Most shops shut down, homeless people all over, gun shots in the middle of the night that sounded like they were on the same block.. just be aware.

I stayed at the Hotel Saint Louis for one night. We booked using Marriot points, and it was confirmed at both check in and check out that there were no charges for the stay. Despite this, our card was charged for the room after I left. It took 5 phone calls to the hotel and additional calls to the bank to resolve their mistake. Today, 42 days after the stay, I’ve finally been refunded for the room the hotel mistakenly charged to my card. We were initially told the charge was only a hold on the card (wrong, it was already posted). Then we were told our credit union needed to provide Hotel Saint Louis with an authorization code to get our money back; when we called with the code, we were then told they didn’t need a code from our bank, but their bank needed to give ours a code. Then we were told no code was needed at all—they just needed the manager to approve the refund and would call us back. They never called back, and when we called the 5th time, the hotel told us to just dispute their own charge with our bank. The rooms are nice, but the parking is a joke. The offsite parking they advertise as being available in lieu of their $50 valet, has to be accessed by walking all the way around the block, and public parking starts on the 4th floor. There’s not a lot within walking distance and after taking over a month to correct their mistaken charge to my card, I’ll be staying elsewhere during my yearly medical trips to STL.