Hampton Inn San Jose Cherry Ave

This is the worst hotel experience I've ever had. My husband and I travel ALOT for work. We stay in several hotels often throughout the month all over the country. This was our first time at a Hampton Inn. Is was a comparable price and we thought let's give it a try. We booked and paid for our room weeks out. After a long day of work, we got to our hotel to check in to find out they canceled our reservations without even telling us! I don't blame the lady at the counter, but she very casually was just like "you've been canceled we're over capacity." I'm sorry, I paid you to hold my room. We made a deal When I gave you money! We're like homeless now. After sitting in our car for 45 minutes talking to priceline just to get my money back, because they had to call your stinking hotel to figure out why we were canceled and that took forever. I'm finally back at a Holiday Inn. They always treat me well. They've never canceled. And they got us in at midnight. And the guy at the front desk was nicer too.

Everything was good. The room was a little dark but clean and functional. AC/Heater was old and water pressure low. Other than that it wasn't bad. Close to many places to ear. We had a pretty pleasant stay.

There is or was a homeless camp across the street but I think the city is cleaning it up or at least reducing people in tents. The hotel is great and can’t really help how the city handles the homeless. Rooms are clean, price is good, service is good. I feel like the current 3.8 star rating isn’t reflective of this place overall when you consider the value for your money.

Worst Hilton experience. Had three rooms prior to check in and unfortunately had the news day of that one room was canceled. Upon check-in , when inquiring , if that third room was feasible was met with hostility and told "I needed to share the rooms the room" . Hospitality was awful; late night guests looked for the complimentary dispensary water which was out; and the front desk workers couldn’t be bothered to fill up the water (which there were two workers by the way). When for water bottles at night, since water was out, we couldn’t even get those as Hilton honor member, because they were "out"; but they were happy to charge us for some. Be aware- you needs to ask for extra towels and items because staying over night they will NOT automatically clean, replenish or make your room up. Stay away.

I have stayed here multiple times and have been able to do an early check in, however whenever we deal with Marie, the front desk receptionist we are met with hostility, smart remarks and a nasty attitude. We attempted to check in early and were told to check back a couple hours later, when arriving at the property, she immediately started shaking her head, saying she has no rooms without even checking the system and had the audacity to talk about my partner to another customer while we were standing right there, when trying to get a manager involved no one came around....shocker. There is a sign outside that says "making you happy makes us happy" but I don't think Marie agrees. Not staying here again.

The room very clean which is the most important to me. The towels werent harsh which is nice. Parking was spacious. The free breakfast was typical. Wifi connection was good. Only thing i have to say is the tub was slippery and i almost slipped so maybe they could add a bathmat or something.

I stay at this Hampton Inn fairly often for work travel. The property is very well-maintained, and the staff - especially Joey - are quite attentive and helpful. Any potential challenges (for example, I arrived once to very little shampoo in the bathroom) are very, very quickly remedied (as in, please hold for five minutes while someone both gives you a general answer and estimated time of completion) and I've been able to navigate everything from last-minute scheduling challenges due to delayed flights to ample parking on-site (not having to pay for parking in the area is also a bonus). It is also a property that is clearly constantly striving to get better. Over the course of the past year, where I've stayed at least once every other month for 1-2 nights, I've noticed improvements in the quality and consistency of their wifi, ease with signing into Netflix on in-room TVs, and have - somehow - never had any issues with digital keys, check-in, or check-out. I appreciate quality and consistency, especially at this price point. I'll be back again soon.