Ashley Store

Darwin met us at the door with a smile. He was incredibly knowledgeable, available but not hovering. Sharon, store manager, came over to make sure we were okay as well. We got a great deal on amazing furniture. Will shop here again.

Charlie at Ashley HomeStore in Newport News provided an exceptional experience from start to finish. He greeted me warmly, truly listened to what I was looking for, and walked me through multiple options to ensure my needs were met. He was patient, knowledgeable, and never pushy. What stood out most was how intentional he was about understanding my vision and helping me find the perfect fit, not just making a sale. He also worked hard to secure a military discount for me, which I genuinely appreciated. If you’re shopping at Ashley, ask for Charlie. Professional, personable, and top-tier customer service.

We had a great time shopping for our new couch/loveseat! Melody Terry was a wonderful Advisor and representative of Ashley Furniture (10 outta 10)! We'll definitely be back! Christopher and Suzanne Minich

David at Ashely’s outlet in Newport News was amazing in assisting us on our visit. We were looking for a new sectional couch, and help us in the best way. He went through all the insurance coverages throughly and in a timely manner giving us all the information we needed. We will definitely be back for future purchases! Thanks David and Ashley’s!

We had the BEST experience at Ashley thanks to Charles Green. From the moment we walked in, he was patient, knowledgeable, and truly invested in helping us furnish our entire home. He helped us find something for every single room and made the whole process feel easy instead of overwhelming. Charles took the time to measure everything out to make sure it would actually fit our space, which gave me so much peace of mind. He even went the extra mile and helped us visualize what our rooms would look like using ChatGPT so we could feel confident everything would flow and look good together before we ordered. That level of service is rare. He was never pushy, just genuinely helpful and creative. I honestly could not recommend a better person to talk to if you need furniture at Ashley. Go see Charles Green. You will be so glad you did.

I enjoyed meeting Andrea today. She was very friendly and supportive for our shopping needs. She gave us great service and we plan to return for future purchases.

David was absolutely amazing! From the moment we walked into Ashley Furniture, he was professional, patient, and genuinely helpful. He listened to what I wanted and made the entire process smooth and stress-free. He wasn’t pushy at all—just knowledgeable and attentive. Because of him, I felt confident in my purchase. Thank you, David, for such outstanding service!