Burlington

I had an excellent experience at this Burlington! The store was well-organized, clean, and easy to shop in, with a great variety of clothing, shoes, and home essentials at affordable prices. Everything was easy to find, and the checkout process was smooth. What really stood out, though, was the outstanding customer service. After I finished shopping, I was assisted by Roy, who went above and beyond to make sure my visit ended on a positive note. He was professional, kind, and genuinely cared about providing great service. Roy took the time to answer my questions, helped me with my items, and made sure I left completely satisfied with my shopping experience. I’ve visited several Burlington locations, including the one in Richardson, but this store has definitely been the best experience by far. The staff here is friendlier, the store feels more organized, and the overall atmosphere is much more welcoming. It’s rare to find such attentive and dedicated employees these days, and Roy truly deserves recognition for his excellent attitude and commitment to great service. Because of his help, I’ll definitely be returning to this Burlington location and recommending it to others. Thank you, Roy, for your professionalism and for making this the best Burlington experience I’ve had!

Mostly clothing but actually a bit of everything. No real order to the clothing, sizes were all mixed up, nothing was on the right size hanger, lots of one off items,but the prices were incredible. $175 Van tennis shoes for $35. Only 1 in the size we needed, but it was there. Home decorations, accessories, packaged candy and cookies. In short a bit of everything if you are willing to do some digging and don't want specific items.

Terrible service. The big muscle guy hitting on the other cashier. Didn't say a word to me. Not one word. No hello or thank you. I wanted to tell them to get a room. Gross.

This store is an interesting experience. It always feels like someone just announced that the world is ending and everyone has started rifling through things like there will be no tomorrow. However, the staff is always friendly and there some great deals to be had. I find if you approach it like you are going to a garage sale- and that you might find a treasure- that shopping here becomes a fun little adventure. 😅

My experience at this Burlington location was uncomfortable. While shopping and waiting near checkout, I felt unnecessarily watched, despite doing nothing wrong. It took away from what should have been a normal, stress-free visit. Customers should be able to shop without feeling singled out.

So I'm assuming employees must be writing fake reviews about how great this store as opposed to the one in Richardson which has a 3.6 star rating. Uh, yall need to quit lying this location is NOT even worth three stars. Maybe two at most. SO many open packages on the gift sets, damaged items, soap and lotion bottles COVERED in their own product so they're sticky and gross. And the absolute disorganization on the tables? It looks like someone just threw stuff down and said okay it looks good. I love Burlington to get affordable things for myself, friends, and family especially as gifts. Am I supposed to give gifts with open packaging?? Yall are funny. Let's not forget the loss prevention guy thought me handing him an open pack of cigarettes I found on the ground was funny, too after stating little kids will put ANYTHING in their mouth. I think he also pocketed them. I'll go to my Burlington in Richardson, thanks babes.

I just had my first bad experience at the store. Long story short the alarm went off almost the entire time I was at the store and when it was time for me to leave the alarm went off in front of the females in front of me and shortly after it was my turn to cross it. And once again all I hear is beep beep beep. The prevention loss employee just told me to go through so I did and didn't think much of it. Fast forward to today I tried to put on one of the shirts and realized the security tag was still on there. I tried to remove the tag at home and I ended up ripping the shirt I just got just cuz the employee did not get rid of the tag. On a side note please try to train your staff better on getting rid of those security tag. No one wants to leave the store just to catch every everyone's attention with a loud beeping sound from the security machine. Especially in front of everyone. Please and thank you.