La-Z-Boy San Jose

Just had a great experience buying a pair of gorgeous recliners. John and Jane were so helpful. John really helped us understand the key differences between the options we were looking at, and gave us plenty of space to try things out. We are very satisfied and would definitely come back. As a nice touch on Mother's Day, they had pink carnations and little candles as gifts.

Best furniture gallery under one roof. Amazing place to visit once in santa clara County. Very good parking space too so lots of cars can fit inside. Be rest assured that you can just stick around this place for any home decor need or footnote need

Nice shopping experience and sales staff. The lady was particularly helpful and polite in helping with questions I had. Unfortunately I didn't buy at this location due to the price but the quality of service was 5 star. I ended up getting the same sofa from San Jose LazBoy for lower. I really love my new leather sofa!.

Sunita was excellent!! Professional, knowledgeable, very interested in our purchase concerns and just the perfect salesperson.

We were told we need a new remote for our recliner. The tech call was $75.00 and the remote about $400. In addition there is a $125 charge to install the remote. We have waited about two weeks, called MANY times, to no avail. The latest call resulted in being told manager and customer service manger have not resolved the issue. My husband is disabled and should car remote completely stop working while he is reclined I will not be able to help get him up As senior citizens I am very concerned and disappointed. I did not want to leave this review but have no choice. Please consider the lack of service before you purchase from La-Z-Boy

Avoid this location! Late February I was sold a power recliner by Brian Hernandez, the store manager. The chair is designed for a person no taller than 5'9". I am 6' tall and Mr. Hernandez did not mention this descrepancy. I bought it on clearance so it was not returnable. I just sold it for less than 50% the purchase price. La-Z-Boy has good products, but this particular store is not the place to go.

***Updated 3.3.2020*** 3rd time I have had issues with parts breaking on recliner chairs prematurely. Last visit, the store manager Erik replaced a $7 cable that had failed. Went in last week because the plastic casing on the control unit was coming apart after 18 months which should not be happening. Explained the situation to new staff who "Had to research it", called me and said for $160 we can get you a new unit. Its's a $20 part at most, but they choose to squeeze my 92 year old adopted mother still, even after she's purchased 3 chairs. On top of that, I've referred 9 other buyers who have purchased some 15 chairs in total, you'd think they'd have some compassion....new management team is not friendly, I'll report back to where Erik is working and send business over to him, forget Stevens Creek Store. Very very disappointed...give somebody $15,000 in referrals and ask for a $20 failed part and they turn their back on you. ****** My 90 year old adopted mother's electric recliner chair broke, stopped in, explained the situation, mom sleeps in her chair and wouldn't sleep tonight without a functional electric recliner, store manager went out of his way to sell us a spare recliner off the showroom floor, paid for it, loaded it up, delivered and Mom is well.... Everybody is happy. Lazyboy Stevens Creek has a great selection of fairly priced, quality chairs and other furniture. This is my 3rd productive experience, will come back when needed... Great products, great service. ***Update 10.5.18*** Manager Erick again has gone out of his way to help us. I cannot say enough good things about their service and ability to cut through the traditional showroom floor salesmanship. Erick is direct, to the point, helping me out with a power lifting chair, our 3rd product from Lazboy Stevens Creek. Ask for Erick, you will not be disappointed.