Hotel Surplus Outlet

This place offers old furniture from hotels, gently used furniture from staging, and some is supposedly brand new. The staff is friendly, greeting upon entry and will check on you while shopping on the floor as well. There's a wide variety of furniture from tv stands, couches, dining sets, beds, accent chairs, etc. Most items have a set price, and some items have negotiable pricing. The reason I gave a three is because most pieces are unreasonably expensive considering it's used. For the prices they charge, I could just go to a regular store. I also scored a bit lower because they don't offer delivery, which limits what I will shop for from there. You can definitely find nice items, and it's good to check out as a different place to shop but again, price may have you walking out empty handed. Good for at least one go 'round.

Love this place. Over the years I have furnished my entire house!

Great prices for high quality furniture! Definitely worth the trip across town to visit.

Most incredible selection, very nice people! Great values. Thank you!

Interesting place, with some hidden gems. Staff is helpful and friendly. I’ll be back, for sure!

Wow, hotel surplus, I love my walnut desk. I enjoyed my time speaking to one of the managers, we got along fine. Thank you and happy new year to you.

Mixed Experience with Delivery and Product Issues I purchased a king headboard with nightstands and a credenza from Hotel Surplus Outlet. The headboard set is fantastic—exactly what I was hoping for, solid quality and looks great in my space. However, the experience with the credenza was less than ideal.They initially delivered the wrong piece, though they were very pleasant on the phone and assured me that the correct credenza, with the small refrigerator and safe, would arrive in a couple of days. While the replacement did arrive, it looked vastly different in color compared to what I saw in the warehouse. They told me it was due to lighting, but I moved it to different spots in my home and the color still looked off. Additionally, the doors didn’t align the same way as in the showroom photo I took, so I know it was not the exact piece. Unfortunately, the delivery process caused some damage, my floors were scratched, and I found plastic nail-on glides that had fallen off the furniture in my driveway. They would have protected my floors had they were on the credenza. In addition the side of the credenza was also banged up, with chips of laminate left behind. I tried contacting them again and asked for an email to send photos, but never received a response. To top it off, the refrigerator included in the credenza never worked. It lit up when plugged in, but never cooled. Given the lack of follow-up on my earlier issue, I didn’t bother calling again. Overall, the people were nice, and part of my order was great—but the delivery damage, lack of communication, and faulty appliance bring this experience down.