Romantix

KAT was absolutely amazing! She provided incredible support and guidance with my product and made the whole process so easy and stress-free. She was patient, knowledgeable, and really took the time to explain everything clearly. You can tell she genuinely cares about helping customers. Thank you, Kat, for the outstanding service!

I agree with Edgar Mejia. I paid to go into the theater and the cashier refused to buzz me in and sent security to ask me to leave.

1. It is unfortunate that because of the attitude of the employees, customers stop going to places like Romatix San Fernando. 2. The movie theaters open from 11-3, 3:30-7:30, and 8:00-12:00 midnight. It is becoming common that in the afternoon they open at 3:45, 15 minutes later, but they charge us customers for 4 hours, when in reality we only receive three hours and 30 minutes. They also kick us out of the movie theater 15 minutes early, in total it is 30 minutes that they charge us, but they do not give us the correct service. We are paying for 4 hours and they have to give us 4 hours. 3. The manager is like he is tired of working there, or something is wrong because he is never in a good mood. 4. Now I will give details of the worst thing there is in Romantix San Fernando and it is the security employee. 5. That man is rude, conceited, and very selective when it comes to treating people rudely. How is it possible that white couples with blue and green eyes, he doesn't pay attention to them, however, he follows Latino/Hispanic people like him around the store in a very obvious way and he makes Latinos feel very uncomfortable, and he takes on responsibilities that don't belong to him, which belong to those who are at the front desk. 6. At Romantix San Fernando the parking is free for everyone. The security guard started talking badly to me, and making rude signs and telling me to move to another place that I had chosen his parking spot. But I see that where I parked it doesn't say that it is an exclusive parking lot for the security employee. 7. The service at Romantix San Fernando is awful.

The manager was very understanding. Daniel I think his name is

Went there last night, awesome experience, customer service was excellent by the Hispanic girl with blondish hair. She explained and answered all questions. She showed me a couple of pills, I tried the kangaroo pill and omg, it worked perfectly. I was there with my girl, and we would like to try the Theater next time....has other couples tried it? How was it?....will go back for sure.

Been here a few times. Lady in front very nice. Wasn’t able to enter theater due to the time. However, can’t wait for my boyfriend and I to check it out. Please give me feedback on theater

The store itself is clean with a wide variety of products. However my experience was ruined by the middle-aged security guard that followed me and my boyfriend around the entire shop. Without exaggerating, I can say he stayed within a 5 to 10 foot proximity of me, with his eyes locked on us the entire time we tried to shop. I have never felt so uncomfortable while browsing for personal novelties. We would have stayed longer and probably spent more money, but after 15 minutes of being stalked even my boyfriend was ready to leave. We will never come back here as long as the hired staff doesn't respect our privacy as consumers.