The Clevelander Bar

I had an incredible experience at this hotel! From the moment I walked in, I was greeted with a complimentary drink, setting the tone for an amazing stay. The outside pool area had a vibrant atmosphere, with great music, delicious drinks, and fresh, high-quality food. I went downstairs three times and was consistently impressed with the service—room service was quick and everything I needed was handled perfectly. The highlight? Free frozen margarita refills that I could even take to-go! The pricing was phenomenal for the value I received. I would absolutely recommend this place to anyone looking for a fun, relaxing, and unforgettable getaway.

I don’t usually leave reviews, but Ashley absolutely deserves this one. From the moment we sat down, she made us feel welcomed, cared for, and genuinely appreciated. Her energy was warm, her timing was perfect, and she anticipated what we needed before we even asked. Ashley didn’t just take our order—she created an experience. Friendly without being overbearing, fast without feeling rushed, and just overall amazing. You can tell she takes pride in what she does, and it shows. If you get a chance to sit in her section—do it. Ashley is hands-down the best server I’ve ever had.

Would give this zero stars for service, but here we are... We were really unhappy with this restaurant. It was my first time visiting. No complaints about the food or kitchen staff—honestly, the food was great, and that’s important. I’m giving 1 star, and that’s only for the Service. We were staying at the Clevelander Hotel, which offers a 15% discount at this restaurant. When we sat down, we specifically asked both the hostess and our server if the discount applied, and they both said "Yes, sure." Our server, Zulma, seemed either very unprofessional or maybe just new. Every time we asked her about something on the menu, she wasn’t sure. I ordered a beer—she came back and said they were out of it. I ordered a different one, and again, she returned to say they didn’t have that either. So I just said, bring me whatever beer you do have. No big deal at that point. When it was time to pay, we asked for the check. She brought us just the credit card slip—no itemized check. We asked for the itemized version and reminded her about the 15% discount. We had already noticed that the total charged to the card did not reflect any discount. She returned with the itemized check—still no discount. We asked again. This time she said she had to check with the manager. First, she asked us to show our hotel key or something that showed we were eligible. We showed her the hotel key. She came back rolling her eyes and smiling, and said the manager told her the discount only applies to the breakfast menu. Then came the next question: "Do you have a Florida Driver License or Miami ID? Then we can give you the discount." We were like—Really? We’re visitors, staying at the hotel you partner with. Isn’t that the whole point? At that point, we were frustrated—why didn’t anyone mention that before we ordered? Meanwhile, during the 25-minute back-and-forth, my credit card was already charged without my signature or approval. How nice, right? Eventually, we gave up and left because we were tired of going back and forth, especially with her attitude. It was honestly ridiculous. And of course, they included a 20% service charge. For what service, exactly? Also worth noting: there’s an automatic 20% gratuity charge added to every bill, regardless of the service provided. Our bill came to about $120 for two people—definitely not cheap. And to top it off, they still had a spot for an optional tip on the check. Hilarious. With hundreds of restaurants around, we made the wrong choice. It’s not even about the 15% discount—we could’ve easily paid full price. It’s about how they treated their guests. We won’t be coming back, even though the food was genuinely good. Zero stars for service. Five stars for the food.

Service and the vibe was amazing. Delaina was quick with drinks and they were all amazing. Only thing I didn’t like was you have to ask for blue cheese when it’s better than the ranch y’all serve with wings. (Good wings though) (Go Bills)

Our first trip to South Beach. We loved everything about this place. The food, the service, the location and most of all the atmosphere.

Delaina was probably the best bar tender I’ve ever had. Very attentive and excellent customer service. Will be returning

Service Was AWEFUL .. 6 PPL at tha table & 1 Got There Food Before Everyone .. That One Person Order Their Food Last .. one Person Didn't Even Get Her Food ..