AC Pacific

I bought a reclining couch from these people and it started falling apart within 4 months of purchase. The reclining handles fell off, the fabric started pulling away from the seams. I tried to contact them about the warranty because hey maybe it's just this one faulty unit. No response after a month of calling and sending emails. DO NOT SHOP HERE!

My mother bought a circular couch from this company and the quality is very disappointing. One of the recliners would spontaneously pop up at the slightest unintentional trigger in a way that was hazardous. The black cloth used underneath the couch decayed into a fine black dust that resulted in us wearing masks to carefully remove and dispose of this element.

We purchased a beautiful leather sectional 6 years ago now and of course the springs in th cushions started to go bad at around 5-1/2 year old. Their warrenty is only for 5 years and of course there was nothing that they could do. I've never had a piece of furniture give out that quickly and I will never purchase another one from this company again.

I have had recent conversations regarding a problem with bar stools I purchased and have dealt with Melissa T [?]. I just want to say she is above and beyond. Most people now days just want to get you off the line. She was nice, understanding, helpful and a pleasure to talk to. Well done Melissa!

I purchased the Andrew Sofa Bed, Queen, Brown in 2013. It is a bonded leather sofa that desentegrated within 2 years of purchase. The leather cracked and peeled. We had the seat cushions covered when they started to crack but now we have to do the whole sofa. It appears it is no longer available from AC Pacfic and the poor bonding process may be the reason. This is a defective product. Unfortunately, I can’t get help from AC Pacific because the warranty is for 1 year only.

Don't buy from these people! Their 5 year warranty only applies if you are able to bring your furniture back to them at the warehouse! Buyer beware, it is worth the money to buy from a more reputable company.

The best experience that I’ve had with a company in a long, long time! I had an issue with a dining chair, made a quick phone call and my issue was resolved. Melissa is an angel and resolved my problem in no time. Very highly recommend this company and Melissa. Thanks again!!!