Circus Circus Reno - A Caesars Rewards Destination

This place holds alot of memories for me growing up. As a child, my parents would come here in the late 80s, early 90s and they would give us rolls of quarters while they played slots and table games down below. The days of having flying trapeze and motorcycles rolling in a metal ball are long gone, but kids playing carnival games and walking home with massive stuffed animals still lives on. We stayed on the 28th floor in the Sky Tower and I can't say the rooms are updated. The rooms seem very average, the water pressure was not very strong, but Internet was good.

Positive: Room was clean and relatively comfortable. Check in staff was extremely friendly and helpful, as was maintenance staff. Negative: The casino area itself is pretty dated. We walked next door to the attached Silver Legacy which was much nicer. Bed was hard.

We came in 2025 January and now in February 2026. Shocked to see the escalators going up still out of service! The parking situation is very confusing. It’s a maze to figure out best parking and then plan the optimal path. Casino and arcade area is very close. Lot of smoke smell in the arcade area as well. We paid about $180 per night for presidents day weekend. I’d say $60-$100 is the max value for a 2 bedroom. At $60 it’s excellent value. Didn’t encounter issues with the self service kiosk (although one was out of order). Was able to check in in 3 mins, instead of waiting in line of 20+ people. Won’t be returning here for a 3rd time.

Staff was very unfriendly and slightly hostile, to the point of wanting to leave and not spend anymore money at an establishment that was unwelcoming. We spent money at this location for 2 days and I regretted it after staff made our second day there very unpleasant. We drove all the way from California to Reno to have a good time and unfortunately we didn't get to enjoy it how we should have. The facility was very nice and clean tho, I did appreciate that.

The place was incredible.It has an arcade and a casino! If you have kids who like to play in the arcade and members how like to play cards,then you are in right path for finding a hotel. It even has a card place holder just in case you forget your card in the room. It is just that the place where you come in was kind of hard to find. When I was coming in my car at the drop off place,a person who works there was helping me and asking if I needed anything.

I get that no one stays at Circus Circus to enjoy a quality hotel. You stay here because it may be cheaper, you have kids, or they entice you with a special offer. I arrived well after midnight as the shuttle never showed at the airport. I waited from 11:40pm - 12:20am and it didn't come. Taxi ride was close to $40, uber options weren't much better and would take longer. It was 28 degrees out. The front desk lady was nice and got me checked in right away. My room was #221, right next to the elevator and noisy ice machine. The room was in general disrepair. Wallpaper peeling off, sink mirror rotting, and a glorious hand print against the headboard wall - epic. The next morning I opened the window. Nice view of the HVAC. Oh well, not a huge problem. I was shocked to see decapitated and dismembered pieces of birds outside the window on the ground and HVAC. Take my word for it, nothing kills romance faster than bird entrails. Please clean that up outside room #221. I turned my AC unit off at it was loud. However it would come on in the middle of the might even louder, like it was angry at me. Alas not much sleep in 3 days. Bathroom was falling apart, but nice water pressure, volume and heat in the shower. Bed was okay, not super comfy. Overall the room reminded me of a Motel 6, only more post-apocalyptic. Full disclosure, I did not report this to staff. Front desk was always busy during the day and frankly moving rooms is a pain after you've unpacked. If any manager that sees this wants to chat, I'm happy to. Would like to see my "resort" fee (this is far from a resort property) returned as there was no shuttle and I had to incur taxi costs. I'm not overly pissed off, just curious on how you can rent this room out in its current condition. Is it not cleaned and reported by staff?

TLDR: Severe Management Failures and Poor Guest Experience I am staying at Circus Circus Reno tonight and was deeply disappointed by the lack of operational oversight. Despite arriving at 5:00 PM on a Saturday (peak check-in) with a pre-completed QR code, the self-check-in kiosks were down for maintenance. The resulting line was wrapped around the corner and remained stagnant. What was most frustrating was the staffing: only 3 of the 11+ registration desks were open despite the system outage. It was only after I called to complain that they opened additional desks (one more immediately and another desk 10 min after). This reactive approach suggests a lack of proactive management. Why not take those steps before someone had to call? Who is managing this essential process? They don’t care how long guests were waiting, how long they spend time lining up vs on casino floor, etc. It shows a complete disregard for guest time and hotel management. The issues continued once I reached my room in the Sky Tower: • Maintenance Issues: The thermostat was non-functional. • Poor Service Recovery: When I called the operator, I was told I would have to return to the lobby and wait in the massive line again just to get a new room assigned. • Billing Discrepancies: I was charged a resort fee of over $44, which exceeded the amount on my original invoice. I’m waiting for maintenance for over 90 min now. Will see how much longer I need to wait and how much worse this experience gets. If I have to go back down and line up again to get a new room assigned due to security, the fact I am in the room means that hotel security is useless. I am in the room because I did all of that. This experience wasn't just a string of bad luck; it was a systemic failure of management to handle basic hospitality essentials. For a better experience in Reno, I recommend the Peppermill if you like casino, or alternative lodging like SpringHill, or ones with full kitchen like Kasa Archive or Element. Timeline: Arrive at the hotel 5pm (park) and line up 5:15pm Get in the room 6:25pm Maintenance called 6:30pm Maintenance arrived NEVER after operator told me they will send one before switching rooms.