The Westin Phoenix Downtown

From check in to my bedding and room it was top notch! Justin the front desk manager MADE my stay! He could not have been more helpful, accommodating and kind and found a way to make me happy and comfortable! I got exactly what I asked for when I asked for a quiet room. I never sleep well at hotels but I did here! The views from the 18th floor were OUTSTANDING and the bedding was SO unbelievably comfortable! The club level was worth it in my opinion and the staff in the club breakfast were great as well! The cooler full of waters and pop was perfect. The only thing they were missing was a Starbucks in the hotel. They DID have Starbucks coffee at the club level though. I visited my friends hotel comparable price wise and Westin is way better. I would 100% stay here again! The gym even had Pelotons so I was able to work out. Loved my stay and was sad to leave. Thank you Justin for making it perfect!

Positive: A beautiful hotel, great location, and more. My expectations were immediately answered when I approached the front desk clerk, I had a couple of requests, high floor, direction room faced, the usual. Hotel employee response was, "We can do that!" Thanks! Negative: ""

If you are deciding between this place and the Hyatt - STAY AT THE WESTIN! Quality-wise they are worlds apart. The Hyatt isn't terrible, but the Westin is orders of magnitude better. The beds and bedding are as comfy as can be. Bathrooms are nice, and water pressure is there (very important)! The restaurant is yummy and staff are polite and helpful. Only thing to be careful about is the revolving door at the entrance, it's very small so you can get caught in it and very large luggage might not fit. Stayed here for 2 nights and was very satisfied. Thanks and keep up the good work!

I stayed here during a trip west, and the experience was impeccable. I was able to check in a little bit early, and was provided with a room on a high floor and a nice view of the city. Service from the friendly staff was always helpful, and made me wish I had time to stay an additional night. My bed was comfortable and enabled a good night of rest. I would stay here again without hesitation.

Checked in on Monday, November 24th. I was upgraded to a king suite on the 15th floor — a corner room with amazing views. The bed was incredible, and the gym is the best I’ve seen in a hotel in a long time. The staff is outstanding. Shout-out to Justin for upgrading me upon arrival. The valets are friendly and prompt. This stay has been a great reminder of why I’m loyal to Marriott. Fantastic experience — I’d love to return.

This is a review of my mid-September stay at The Westin in downtown Phoenix. It was a two-night work trip. Overall it was short, but a wonderful experience. The location of the property was excellent, and the upgraded Premium Room with views was very comfortable and perfect for a business stay. I stayed on the 18th floor and really enjoyed the stunning views of downtown Phoenix.||Unlike another Westin I’ve stayed at in the greater Phoenix area, the customer service at this property was exceptional. Every staff member, from the valet to the front desk agents to housekeeping, was so friendly and eager to help in any way possible.||There’s also a restaurant on the ground floor of the property. Personally, I thought the menu offerings were a bit limited, but the service and food were top-notch.

The hotel has a beautiful lobby and spaces throughout the building. The room we got had a good downtown view and was spacious. We also had lounge access which included breakfast and snacks. The breakfast was decent, about the same as any other hotel breakfast. Service was good at the hotel. The workers were friendly and helpful. Self parking is at a garage right across the street. Otherwise you can do valet for a few dollars more. Overall, this is a great hotel if you have an event or activity downtown.