The Kimpton Brice Hotel

I recently stayed at the Kimpton Brice and unfortunately my experience did not meet expectations. The check-in process set the tone. The manager allowed another guest to skip the line, assured me "I’ll be with you, I promise," and then I waited approximately 35 minutes. I was eventually handed off to a colleague with no acknowledgment of the delay, no apology, and no orientation to the property or its amenities after waiting over an hour. There was no overview of restaurant hours, amenities, layout, or anything that would normally make a guest feel welcomed. The room itself also fell short. The towels were visibly stained, which is unacceptable at this level of hotel. Additionally, the bedding was placed incorrectly (the covers were upside down), which gave the impression that basic housekeeping standards were overlooked. Lastly, the gym was also outdated and small. The property has charm and potential, but service and attention to detail matter. A smoother, more professional check-in and better room quality control would have significantly improved the stay.

Positive: Location, Location, Location Negative: Hotel or Kennel? I have heard of a pet friendly hotels, but not one that does not have conditions and allowed dogs everywhere. I am allergic to dogs. I asked for a floor without dogs. They had none. Dogs had defecated in elevator. Allowed in restaurant

Stayed here in 2022 and had a wonderful experience. After returning this time, I was thoroughly dissapointed in the experience. Starting with the valet who did not offer to hold open the front door while I was juggling a bell hop and dog in both hands. I then waited in line for checkin over 20 minutes. Upon reaching the desk the staff didn't greet us, smile, or show any semblance of customer service. The hotel did not honor our $100 amex credit or late checkout. None of the advertised items or services were available (coffee, toiletries, etc.) The room was dirty, had a heavy musty odor, and the fridge was broken. The walls and doors are so thin that we were able to hear all the maid conversations in the hallway starting at 7am each morning. Our room was near the cleaning supplies and washers/dryers. There were dogs barking endlessly throughout the day that could be heard 6 doors down. When the maids came through it was clear that they did not vacuum or mop the floors. I've stayed at many kimptons and often enjoy the change of style as compared to Marriott (my usual choice) but this has left a really bad taste for me. Update: I was surprised to see my folio included a resort charge which was neither mentioned during booking nor at check-in.

The hotel is a bit worn (scoffed walls and floors, shower head not the most powerful). The food at the restaurant for dinner was ok, they were out of a lot of the items by the time we arrived (7pm on a Thursday) but the food for breakfast was definitely a step up, al though they still ran out of a lot of things quickly it seemed (around 9am). The staff were very friendly and helpful.

From the valet to the front desk assistant to the rest of the staff that was always around and all were super friendly. To get to our room the elevator it was a walk through the beautiful lobby and past the gorgeous courtyard (with lots of great seating options to enjoy your complementary morning coffee). Tbe room was great with a comfortable bed and a beautiful shower. The hot water never ran out and the water pressure was great. The location is fantastic, just a short walk to River Street and a little longer walk to historic Savannah, could not ask for a better location. There is so much good to say about The Kimpton Brice and nothing bad at all. I will be staying here again and highly recommend it to anyone, pet owners included.

We dined at Percy (PACCI) on Christmas Eve and were especially impressed by our waitress, whose name means joy, blessings, and grace ( not mention for her privacy — a perfect reflection of her service. She introduced the Christmas menu with warmth and professionalism, and her hospitality truly elevated our evening. We sincerely hope the dining group considers her for a managerial promotion. Food was 6–7/10. Facilities are good and pet-friendly, but carpet freshness and room cleaning could be improved. The mattress was too soft for this price point. Overall, our waitress’s exceptional service was the highlight of our experience.

This is a tough one to review so I'll break it down piece by piece. I used to manage hotels so I try to be gracious. Check in was mediocre. The front desk associate was on the computer and barely greeted us. We in fact had to ask to be checked in. No one else was in the lobby so I assume she wasn't doing anything work related but I could be wrong. We should have received an upgrade but we were a little early so maybe nothing was available. But she should have at least acknowledged that fact. All the reviews about the smell in the hotel are spot on. Way too much fragrance. In the area near the pool it was so strong that I couldn't stand there for more than about 30 seconds. The room was only ok. Nothing to write home about. I wish they had an extra blanket in the massive armoire but instead it's a robe, an umbrella, and a yoga mat that the website seems pretty proud of. And like most hotels, the room gets hot in the middle of the night even when the thermostat is set low. The hotel is old and it shows. Signs are fading to the point of not being able to read them, carpets in the elevators look dirty, the wood floors are worn, and the wood frames around the windows on the outside are rotting. Definitely needs a renovation. Dinner at Pacci was tasty. We had a hotel credit to use which is why we ate there but $35 for shrimp scampi when it only comes with 5 shrimp seems steep. Then there was breakfast. What could have been the nail in the coffin was actually the redeeming grace because of Adina, the wonderful lady working the front desk. After waiting to be sat at breakfast for a few minutes with no acknowledgement from the team, we were told that they were shutting down the kitchen and no one else would be served. We were peeved because again, we had credits to spend. When I approached the front desk, Adina immediately made everything right. She went above and beyond to make sure we left feeling good. If she isn't a manager, which I suspect she is based on her professionalism, she should be promoted immediately. Overall, I wouldn't stay again unless there was a major renovation but at least I didn't leave on a sour note. 3 stars is devastating for Google reviews so it's a good thing we met Adina!