Dynasty Inn Gardena

Room was updated and clean. Tv was decent and the service was great. The workers there are nice. We had a good experience staying there. Bed was big and comfortable. Half the rooms were closed for renovations but it stayed pretty quiet during our stay. No loud working noises that were too much to handle.

Terrible hospitality. I wanted to give a nice review because the room was nice and there were so many bad reviews already but the staff completely ruined our stay experience. Everyone except the guy that works the overnight shift provided horrible customer service. The house keeping was awful too. The older man with glasses especially as he was disrespectful and not helpful at all. The tv in our room was stuck on one channel our entire stay and the wifi did not work in our room. We had to go outside of our room and walk closer to the elevator to get the wifi to work. We asked the staff to fix the tv and wifi every day and all they did was give us a new remote which didn’t solve the problem and blamed the wifi not working on the weather. There was no bad weather... My family and I stayed here for 6 nights total. The house keeping lady only came by once to give us clean towels and empty trash. There was four of us in the room and we were only provided two sets of towels. When we asked the front desk staff about housekeeping they seemed annoyed and inconvenienced but eventually told us they would ask the housekeeper to at least bring towels but she never did. I wanted to like this place. The newly renovated rooms are decent and fairly clean but the staff will completely ruin your stay if they do not receive training in customer service and DEC.

This place would be ok if the man at the front was not rude and had better customer service. While attempting to make requests the man at the front did not listen, he rudely interrupted, and yelled without any reasoning to do so. They didn’t answer the phone when we called from the room. He was very quick to be irritated, and refused to accommodate our reasonable request for new towels, our trash to be taken out, to fix the tv remote not working properly, and the Wi-Fi not working. These request were made before 12pm, yet the maintenance person reported they have too many rooms to clean as an excuse, and left without servicing our room(new towels and trash). I would not recommend supporting nor patronizing this business at all, as they/he seemed too rude and arrogant to offer reasonable customer service, and common visitor accommodations. After reviewing the reviews, I see that this business has been slum lording for some years now. They don’t deserve to be in business if they are going to treat their customers the way we have.

Horrible place. Stay away, does not feel safe at all. Guy who checked me in at 3:30 am was great, friendly, and deserves recognition for such. Morning staff completely ruined it, specifically the rude old creepy dude with glasses that obnoxiously knocked on the door several times before check out. We were out of the room by 11, there is absolutely 0 reason to be knocking so loud especially after I had already responded to the knocking. I paid for a room until 11am. The fact your staff is interrupting us before checkout is absurd, it seemed like he was intentionally trying to anger us. Asked the guy as I was leaving if check out was 11 to make sure we were not late, he said nope, check out is 11. No apology or anything. Worst part is when we left he didn’t even go into the room to start cleaning, so he was literally just kicking us out earlier than check out.. Cool… On top of that, I heard someone trying to open the door several times between 9am-11am while my girlfriend was sleeping. I have no idea if it was the same man, but completely unacceptable behavior.

The rooms were very nasty the carpet was nasty the bathroom was nasty they had mold in the ceiling the room smell like smoke I do not recommend no one standing there I would even take my pet there. And you would think just because it's in Gardena in a good area that the room will be clean and it's a no for me.

Bed bugs and the day clerk can't add rude plus terrible service. My room had no toiletries shower handle in every room I stayed in is off you don't know if you turn the know to cold or colder. Heater only last for the first 5 minutes then nothing but cold air. They have parts of the hotel on every floor that look like trash just lying there rite there on the stair and floor. You get what you pay is the only thing is true.

I booked 5 nights and payed them all in advance . From the very first time I went to the room and intermittently during my stay I was required to walk up to the front desk and have them reprint the key. Twice during this five day stay the manager or owner or clerk had to clean the lock in order to get it to work throwing off my plans by at least 15 to 30 minutes. There were bugs the floor was not swept the shower had not been cleaned there was a live roach in the shower. The water diddnt get hot. They speak bad English yes this is a hotel not part of a chain where at least you would expect minimal standards to be met. Someone entered my room prior to check out and opened the curtain on my belongings so that my belongings could be seen by the numerous homeless and drug addict people on and around the property. SO NO DONT DO THIS PLACE unless you like itching because of BED BUGS and ROACHES . Unfortunately I was unable to request a refund because it was paid for through corporate funds. He also began yelling at me. After having to request that the key for the room works for the 8th time. DO NOT GO HERE AND PAY TO GET SICK AND MISTREATED!