Metropolitan Inn

We felt very mislead by the room and the pictures that were shown in Expedia. My husband and I were looking for a Valentines night getaway to enjoy a safe, local bar crawl. None of the pictures shown to us when we booked our stay reflected what our room actually looked like. The room itself felt unsettling with stains on the furniture and a layer of dirt on the floor. we felt very unsafe. Our air conditioning made a loud and obnoxious hum until we unplugged it. The elevator felt as if it was going to break any second, even going up or down a single floor. The faucet in the bathroom was leaking and also would not drain down the sink. When we left about 10 minutes after checking in, I gave the key card back to the employee at the check out, he did not ask us why, try to fix it, or offer us another open room. If anything, it felt like this happens oftenand he wasn't surprised. I was very disappointed with the whole experience, any kind of help to fix our stay would've been welcomed *if* it was offered.

Not happy with this place at all! They charged a $100 deposit, which was a surprise . The first room they gave me was at the very end of an upstairs hallway, next to the stairwell. There were no working lights in that part of the hallway, and on either side of the door, were huge empty spaces that were pitch black. Scary for a solo woman traveling. I didn’t even go in. I asked for another room, which they switched with no hassle. This room had light switches that didn’t work, I found the bedside lamps and discovered that this room was hugely in need of updating. This was not one of the remodeled rooms on the website. Paint was peeling, holes in doors, missing lightbulbs. Bathroom was clean, but very shabby, holes and peeling paint. When I first entered the bathroom , there was Vaseline smeared on the doorknob, and more on the exit door and the tv remote… Gross! Towel rack had been ripped of and replaced without fixing the wall damage. I would not recommend this place at all.

Calling the Metropolitan Inn a "hotel" is generous. From the moment I arrived, it was clear this place has given up on even the most basic standards of cleanliness, comfort, or customer service. The room was dirty in ways that suggested it hadn’t been properly cleaned in a long time—sticky surfaces, questionable linens, and a general smell that no amount of air freshener could hide. The furniture looked worn out and neglected, and everything felt run-down, like maintenance is an afterthought rather than a priority. Noise was constant, both from outside and within the building, making sleep nearly impossible. The walls might as well be made of paper. Safety and comfort were clearly not concerns here. Staff were indifferent at best and dismissive at worst. Any issues raised were met with shrugs rather than solutions, as if unhappy guests are simply expected to accept the conditions. Salt Lake City has plenty of affordable lodging options—there is absolutely no reason to stay here. This was easily one of the worst hotel experiences I’ve had, and I would strongly recommend spending your money literally anywhere else. If you stay here, assume your cash deposit is not refundable.

The plumbing had some small issues in my room. On the site i registered on said there was free breakfast but there was no break fast. This Inn is dated but the remaining del and upgrades has made a very good stay. The room was clean but the tub was stopped up. The guy working at the front desk Nick is very nice and customer friendly. My 100 dollar deposit was returned with no issues. The parking was good and no one bothered my car. I’m good

Positive: Price of $--- because I am homeless. Location because I'm homeless. Housekeeping and the front desk. Thank you. The water was clogged. Negative: A lot of homeless people and crime in the area. I was nervous about getting robbed or attacked by people high on drugs or drunk.

The Metropolitan is in a great location for Downtown. Easy walk to city center and many others. Parking is easy and accessible. Rooms are dated but the mattress is great and the bathroom, while dated, is large with good water pressure. Rooms are outside access. I wouldn’t want to contain my kids in the room and not allow them to go outside. It’s a cheaper alternative than others but it’s a great price despite the downsides.

BED BUGS🚨🚨🚨🚨🚨 I stayed 2 nights from the 01/02 - 01/04. To begin the beginning of my stay was alright with the good customer service from the Hotel attendant. However upon entering the door jam lock was not secured and had screws falling out. This did not allow the door to lock properly. The walls were damaged and the bathroom fan was falling off only secured with one nail. The worst part of this whole experience was the bed bugs I woke up with the second night. I requested a refund and was denied so. They stated that they must bring pest control to determine if there was a bug infestation. When asked about pest control arrival I was greeted with "I don’t know I’m just a night shift worker". DO NOT STAY HERE GO SOMEWHERE ELSE AND SPEND A LITTLE MORE!!!🚨🚨🚨🚨🚨