Sleep Inn Charleston - West Ashley

Everything was great. The hotel was well kept and clean. They had a full warm breakfast. The laundry area was very tidy and conveniently located. The space-age looking shower was Out of this world!" Pun intended.

This is a very nice hotel for the price - not your standard motel associated with Choice Hotels - and it's very close to downtown Charleston. I stay here very often because its close to downtown and I visit Charles monthly for business.. If you stay downtown Charleston you'll pay triple the price. The staff at this hotel are nice. The hotel is clean and safe. And there is a Whole Foods Market just a few blocks away. However there is one annoying flaw to staying here. Their billing system is a problem. They will double charge you for the $60 deposit - and sometime they will double charge you for the room cost. It's a problem with the hotel. I have complained about it many times but they won't change it. They just say, that's the way our billing system works. Not true. I stay at Choice hotels all over the US and this is the only hotel that does this. For all the good things I can say about this hotel, this problem is annoying. Eventually (a week to 10 days later) they will correct the double charges on your credit/debit card and then take the double charges off your card. They need to change this billing practice. What most annoying is that know they double charge people, and their response is - sorry. But they won't change their practices. I'd like to say to the hotel - stop doing this. You can correct it. So correct it.

Stayed here one night on way to Savannah. There were cosmetic issues (e.g., holes in walls in common areas) but room was clean and bed comfortable. Breakfast was better than expected. Exterior door to/from entrance was ill-fitting and difficult to open ... you'd think owners would make fixing it a priority since it's a challenge for all guests.

Room was very quiet and clean. Bed super comfortable. Everything worked (TV, hot water for shower, heating cooling), hot coffee always available in lobby. Excellent value. Did not rate a 10 as hallways, common areas and elevator and room doors a bit worn. Not fancy, but would return/recommend as a good basic "working person" hotel. PS Remember to turn on your "Sleep Inn" outdoor sign when it gets door - otherwise very hard to see hotel at night. Thank you!

Positives… Great location, and comfortable beds Negatives… An older hotel that needs to update its rooms with paint and newer fixtures. Lots of dings in the walls and doors. Sheets had fabric pills. Housekeeping did not visit us which was a huge disappointment due to us needing clean towels, and our trash was overflowing. Three out of four staff members we encountered were not friendly at all.

There were good things about my five day stay. But it’s those bad things that make the experience not so enjoyable. The little things Ike the dirty carpet and the almost not lit parking lot was nothing like the amount of roaches that were in the room. If the manager would have given me the money I paid so I could leave and go to a different hotel I would have. They said that there was nothing they could do, company policy. The simple fact that you are woken up by something crawling on you is worth you getting your money back. After reading the reviews which I should have paid more attention to, I know I will get a generic apology response that they will fix the problem. My question is there were many prior complaints about roaches in the room . Why didn’t they fix the problem then so I wouldn’t have to have that experience? One person not going back to that hotel will not make a dent to your bottom line. But doing the right thing to compensate for a horrible experience would make the difference to one person. 02/17/2025

We stayed one night because I had an eye doctor appt. Nikki at the front desk allowed for us to have an early check in since I was going to have my eyes dialated at my appt. She was so kind. She even gave us 2 bottles of her water when I asked her if they had any. Our room was comfortable and clean. The breakfast was delicious. We will definitely choose to stay again if we are in Charleston.