Holiday Inn Express & Suites San Angelo by IHG

This location needs to be desperately updated inside and out. Bathroom has water stains, rust and what appears to be mold growing due to no exhaust fan installed. Internet was spotty and tv sometimes worked and didn’t. Environment felt run down, musty/dusty and poorly maintained. Hotel computer was out of service, location of snack/beverage hub was small and felt poorly placed. Daily free breakfast was barely eatable. The refrigerator system kept cold temp items at minimal cold, all breads were stale and muffins were prepackaged and not good. For what was served, one could have gotten a better breakfast at the convenience store. Room keys had to be reissued everyday due to poor quality of machine to set keys. Room door looks and overall security was basically pointless. The only thing that made my stay somewhat comfortable was front desk person, Vicki. Her experience and friendly smile as well as personality made me feel ok to stay. I would not recommend this hotel to anyone! I’m a IHG member and have not experienced any of the Holiday Inn Express & Suites like this one. I’m disappointed in this particular hotel.

The hotel needs an extreme makeover to hotels in the area. The hallways smell like wet dog and marijuana. The rooms are nasty the carpet you better bring shoes to walk on and there’s someone’s hair behind the bed. The tv turns on but does not work overall I think this has made my decision on staying at Holiday Inn’s in the future. Wish I could switch rooms to a new hotel in the middle of my stay it’s that gross. Oh side note pool is broken piece of paper when you check in says waiting in part for pool so don’t book for your kids to swim.

The rooms were very clean. The beds were so comfortable! I liked the dispensers for the shampoo, conditioner, and soap. The towels were a good size, and they weren't rough and worn! The breakfast had a big variety and tasted good. But mostly the staff was very friendly, caring, and helpful! We would definitely recommend your hotel! Thank you for everything!

Where to start, checked in the day before Thanksgiving and the front desk said did you get a call about the elevator not working? I never got a call. They said I can cancel my reservation without the cancel fee, wonderful but there are no extra rooms due to holiday travel. Get to the to find mold in the shower and spider webs, take pictures and back to the front desk. The answer let’s put you in a room equally as awful. Moved my stuff to the second room provided and no hot water. Being as it was a holiday I was running out of options. They assured me maintenance will take care of the problem. Get back to my room later and still no hot water, the solution we will let you shower in a room down the hall at the other end of the hotel. Bathroom sink wouldn’t drain didn’t waste my time calling to it fixed. Fixed it my self. No door locks working with the keycard from the outside so the solution is people are propping doors open and leaving the place unsecured. The only response from the management is well it’s an old building and due for renovation. How about maintaining the rooms and facility till that takes place. I’m sure this is t the worst Holiday Inn Express but this better hope they don’t close. The only positive was that breakfast was okay. Don’t waste your time booking here the place isn’t worth even driving by.

Our first floor room was not bad, but not great, either. It was clean and the beds are good. My biggest complaint is the traffic noise from the freeway. This hotel sits right beside a freeway, but apparently was not built with sufficient soundproofing, or at least the rooms next to the freeway were not built with sufficient soundproofing. The traffic noise was really bad. Even running the fan on "constant" didn’t cover it. It’s that bad. My second complaint is that for the price of a room here, I expected a lot larger tv than what was in our room. It might have been a 32", but because it’s so far from the bed, it seemed even smaller, like 28". The size of the room merited at least a 43" tv, if not larger. I have stayed in smaller rooms with 50" tvs. If you are a light sleeper, as I am, you’d better find a different hotel in San Angelo. If you can sleep with the very loud sound of traffic zooming by, you’ll be fine. As much as I usually like Holiday Inn Express hotels, I can’t take that traffic noise. I don’t think we will stay at the HIX in San Angelo again. Oh, and it was annoying that the desk clerk who checked us in kept calling me "hon." I’m 73. He didn’t look even half my age. Don’t call a woman - who isn’t your wife or daughter - "hon". Ma’am will do. Or preferably, my actual name, since it was on my reservation.

I made reservations in December for February trip. We arrived in San Angelo and when we got ready to look for address to go to the hotel the evening of checkin after working all day I found an email that had been sent earlier that day that they cancelled our reservation due to a busted water pipe from the ice storm a week and a half prior to our trip. No phone call in advance, just a random email sent the day we were to arrive, leaving us with no where to stay. I called customer service and they said that they showed availability and then transferred me to the front office if the local hotel to confirm. The woman who answered the phone was unprofessional, would not listen to my question or let me speak and just kept saying we have no rooms. Offered absolutely no help and then hung up on me. I called back to customer service to file a formal complaint and they transferred me to a supervisor where I waited on hold for 10 minutes and no one ever came back on the line. The worst experience ever and we may not stay with this hotel chain again after years of staying at Holiday Inn Express whenever possible. So frustrating and very disappointing!

This property has poor upkeep. It does not meet the standard established by other Holiday Inn Express locations. During our stay, the elevator was out of service, the pool was out of service, and the lobby water fountains were out of service. The breakfast area did not have full sized plates in stock, and was also out of pancake batter. In our room, the blinds were stuck in the closed position, the bathroom door did not lock, and the bathroom fan would not run so there was mold near the ceiling. 1-2 of these inconveniences is understandable but it seems that management here does not care. IHG needs to get involved in order to keep up their otherwise strong brand reputation