The Pleasure Chest

I visited the pleasure chest. 11.29.2025 when I Was in the middle of taking a photo of my BF he was upstairs on the display bed, in the perfect doggie position, Dildo perfectly positioned and before I was prepared to snap the perfect photo some Hater Queen twirls in and stops the shoot. #DONTCOCKBLOCK

Always a joy to come here. Its neat and organized. Personally, I don't see the attitude other reviewers are mentioning. I've been here 3 times (since I live out of state) and every time I have been met with nothing less than kindness. The vibe here is lovely. The building and layout is beautiful. The selection is just shy of being top tier. Prices on thier website tend to be lower than in person based on what I checked. But its LA and you gotta keep the food open somehow. So I write the difference off as a "convenience fee" and buy it anyways haha.

Just met an amazing person named Sarah…she helped me find the toy I needed and a new friend…best staff I ever met at an adult store hands down…as a retired cop . I know something about service

I've always LOVED The Pleasure Chest, and I didn't think that I could love them anymore. However! My love is further solidified and concrete for this incredible sex positive shop and boutique! I had the most wonderful experience with customer service finding information on a gift card that was purchased by my now ex-partner during the pandemic, which I hadn't used yet and was looking to finally utilize for a couple of handsome, yummy lil items I had my eyes on for a while. Not only were they able to find said card in the system and honor such transaction (without me having to go through the ex!) but they also went above and beyond and extended a special discount in which I was trying to catch before the sale was over, *because they are just that amazing!* They honored that the conversation was held during the sale and that the gift card was unable to be rectified in that said time, so they were very generous to apply the sale. And I'm so grateful because of the new delicious goodies I was able to purchase due to their kindness and great customer service and just overall incredible business practices. Thank you once again Pleasure Chest!

Used to be great. Now is overpriced and staffed with cold, impersonal, clueless employees who can’t be bothered to feign even the smallest attempt at making customers feel welcome. After two laughably poor interactions on back- to-back days with the older woman, who (as of July 2024)has mid length pink hair, I personally have no interest in shopping and spending my money here anymore. It’s either time to find a new store or just start doing my shopping online. Likely the latter. Bummer.

Place was very nice I can’t complain , but the cashier at the counter was the worst customer service I’ve ever had. We asked him to take out the price tickets and he said he didn’t want to ruin his nails. Like use a marker or something. Plus his attitude was out of line.

Salesperson was super approachable (didn't catch their name, cool makeup & very sweet!) Made buying my first toy an enjoyable experience. Also, Sarah helped me with technical difficulties over the phone once i was home, and got my toy out of travel mode. Shoutout to Sarah I'll be back