Sanctuary Spa & Salon

The staff have always been cheerful, helpful, and understanding anytime I've spoken to them on the phone 🙂 in person they are just as inviting!!!! Without getting into to much detail.... I wasn't totally satisfied with a cut so returned the following morning terrified to offend or upset and honestly a bit embarrassed to be "that customer"..... they didn't make me feel like "that customer" for even a second!!!! They attentively listened to my concerns, offered prompt solutions, and did an amazing job correcting it!!! I wish I wasn't so bad with names... think it was Kenzie at the front, who immediately made me feel relived I had come in and Ozzie (stylist) worked with me until my hair was ABSOLUTELY PERFECT ♡ all the staff I saw that day were encouraging and reassuring, they obviously aren't just there to make a paycheck but to make people's day 🙂

This review is for their spa and nail services. Facials, massages, pedicures and manicures. They do a wonderful job! Very professional and will listen to your requests so don't be afraid to ask. The spa area is built to be relaxing and calm. Definitely recommend arriving early and taking advantage of the steam room. It's in the spa area if you are unsure where it is just ask your spa attendant and they'll show you exactly where it is.

Tiffany has been amazing with all of my waxes. She has adjusted to add-ons, has excellent bedside manner, and is thorough to where I trust that the hairs are all gone. And I’m not an easy wax! I appreciate the products used as well because they soothe my skin. Any body/facial waxing you need, Sanctuary Salon & Spa is the place. Thank you Tiffany!

I booked the head spa experience for both my daughter & myself. I ended up canceling mine. Our appointments were supposed to be at the same time, they were not. The gal who worked on my daughter was very nice & did a wonderful job. I can’t say as much for the rest of the "spa". The staff was so loud & obnoxious in their conversations with each other - on the salon floor. Not professional at all. It was anything but relaxing or a spa like environment. To say the least it was very dissatisfying & disappointing - we will not be going back. I might also add other Aveda spas have the same service for $30 LESS!!

I had a massage with Katie this morning and was absolutely blown away by how incredible it was! She was so pleasant, deeply knowledgeable, and just generally so gifted at what she does! I would highly recommend her to anyone!

Sanctuary Spa is my favorite place in Billings to get a massage! The staff is so friendly and attentive! When you enter the backroom, it is warm, dark, and calming, allowing you to fully relax. I have a hard time "shutting off" my brain, but this is the one place that I can truly do that in. Jessica is definitely the BEST massage therapist there and I request her every time! If you want to treat yourself, definitely book a massage appointment!

Waited over a month for an appointment for my daughter from a color stylist who went too blonde on my teen daughter. At her arrival, there was no record of appointment. The stylist no longer works there, but they said they left a message on an old phone number, not even my current number where I received the text confirmation. I know these things can happen but it was the attitude of the manager and front desk about our disappointment and the best they could do was 17 days later? Honestly, at least a compassionate response to our disappointment woyld have been more professional.