Super 8 by Wyndham Knoxville Downtown Area

I was told that my $50 deposit would be refunded in 3 - 5 days. It never was. I managed to get a hold of a manager once. He told me he would ask the staff why there was a note not to refund me and never called me back. Later, someone else told me that a towel was missing. First of all, I never touched the towels, I don't like hotel towels. Second, I brought my own towel because I'm not a stick and standard towels don't fit me. Not only that, but my bags, which was a lunch bag and a small purse backpack were full of my clothes and medical supplies. I hd no room for a towel I don't even like. I have tried many times to reach a manager, but was always told he's not coming in or he will be in later (when I can't call). So if you stay here, be sure you can afford to lose the $50 deposit. I'd have given 5 stars if they hadn't pulled this.

Thanks for help in tough times (again)||Gratitude for a clean and comfortable place to rest tonight. Front desk gentleman is professional and polite. ||I appreciate you all.

Positive: This hotel offers both upstairs and downstairs rooms. This is great for those of us that have difficulty in climbing stairs due to health reasons. The staff is very friendly and make sure that you have everything you need in your room. Negative: ""

Owner deleted my original review. !!!!RUN AWAY FROM THIS PLACE!!!! Front desk worker Charlie is a scam artist, I asked for my room serviced because it was filthy upon arrival. He started screaming at me. Room was absolutely disgusting and instead of helping me he had a tantrum. What was supposed to be a cheap night ended up almost being 3x what I imagined. Do not come here place is not safe, or clean, and service is even worse. I have provided photos. Owner please do not delete my message again as I am genuinely trying to warn fellow travelers trying to save a dollar. DO NOT COME HERE.

I stayed for only one night, the room smelled absolutely HORRIBLE. There were roaches in our room, when we told the front desk she laughed it off and said "oh we always have them this time of season"… one of the shampoos wasn’t replaced just filled with water. Our sheets, comforter and pillows were dirty and had stains on both beds. Overall it wasn’t a horrible place to stay if you’re on a budget but just be cautious because of the roach problem and the lack of cleanliness

A diamond in the rough!! Really nice little place. The room was clean!! The bathroom was clean, the bed was comfortable. There were no signs of mold, or pests. I had a great night sleep on a comfy clean bed with lots of pillows, and clean sheets. Nice sized towels too.

No microwave, continental breakfast was sad, did not maintain rooms during our 2 day stay with 3 rooms. And after our checkout with balance of 0 due on our receipts, they billed my card 50.00 after we were gone. I do not recommend this hotel at all.