The Ritz-Carlton, Philadelphia

I do food delivery and for some reason the staff at many of the high end hotels in center city treat me poorly. I'm always respectful and ask how they want the order delivered since certain places let you take it to the room but many don't and I understand that. With that said this hotel is one of only two that consistently treats me with respect and in fact they treat me as well as their clientele. They open the doors for me and greet me politely and immediately direct me to where I need to drop the food off. I very much appreciate this and want the management to know how amazing their employees are.

As one of Philadelphia's premier hotels, I had high expectations when making my reservation. However, the service quality during my stay proved to be a thoroughly disappointing experience. Over my four-night stay, my room key card required daily reactivation at reception for reasons unknown. When this issue first arose, it remained unresolved. No apology was offered on the second, third, or fourth occasion until my departure, and I was even asked to provide proof of the problem. This is hardly the sort of error one expects from a hotel of this calibre. Fresh fruit I'd purchased was stored in the refrigerator, though I was unaware it was faulty and not cooling at all, resulting in the produce spoiling. I sincerely hope others do not encounter the same issues, and that my review serves as a reference for those considering booking this hotel.

Outstanding at every level from front desk, concierge and door staff. As it was our anniversary we were given a bottle of complimentary champagne to celebrate a great touch. Location is first rate an easy ten minute walk from most places. Really recommend.

We, stayed for Valentines weekend, for my husband's 60th birthday. We, had a fantastic time. The food is amazing. We, has massages, omg, simply outstanding. The best massage we ever had. They did a fantastic job, setting up the room with , a cake and wine. We,will definitely return. Do the club level, it's worth it. All food and beverages available all day All the food was fantastic. Thank you to the Ritz in Philadelphia for making my husband's 60th birthday, very memorable and fun.

Our recent stay at The Ritz-Carlton Philadelphia was, unfortunately, very underwhelming. The level of service and overall experience did not meet the standard we expected. The highlight of our stay was the exceptional service provided by a few standout team members. Jerome, the restaurant manager, completely turned our dining experience around after we waited over 20 minutes just to order drinks. Once he stepped in, we were taken care of promptly and professionally for the rest of the evening. Another bright spot was Sebastian from Bell Services. His positive spirit, warm personality, and genuine hospitality truly made an impact. He is a wonderful reflection of what luxury service should feel like. Lastly, Mike at the front desk went above and beyond to correct issues caused by valet. He made sure everything was resolved, including removing the incorrect window collection sticker we were given. Unfortunately, aside from these three individuals, the remainder of the staff did not provide the warm or welcoming atmosphere we anticipated. As a whole, our stay did not meet the level of excellence we associate with the Ritz-Carlton brand.

Unfortunately this hotel does not live up to its 5-star experience you would expect. While location is convenient and lobby is impressive that is the only part of our stay that we would consider the best part. We did not have water for half a day and no email notice or notice under our door. When we called they expected us to know about this, unfortunately we were not part of the group that received a notice. After water was turned back on, we had to call twice to inquire about the hot water. It also took 2 nights to get the requested laundry bags. Towels and bathrobe were quite old, not what you would expect for a luxury hotel. The rooms and furniture are unfortunately also quite old and dated. The staff was nice but nothing exceptional. Quite a disappointing experience unfortunately.

My recent stay at this Ritz location left much to be desired. I've stayed at a few different Ritz properties and this was perhaps the one that really left me feeling that this particular location's manager needs to change their hotel's standards to match those of other Ritz properties around the world. I came to visit with my adult son to visit the Christmas markets and enjoy a night in town. I'm a lifetime platinum Marriott member, Ritz credit card holder, and a marriott vacation club owner, so I've visited my fair share of Marriott properties and this welcome was anything but warm. A guest comes to the Ritz because it usually marks a special occasion, and my visit to this property felt so routine and ordinary.|To begin with, the check-in at this Philadelphia location was about the same level as at a Courtyard. While other Ritz properties (Georgetown and San Juan, Puerto Rico celebrate their guests when checking in by thanking them for being a platinum level member, asking them where they're traveling from, and offering them champagne, here I was initially given a room on the 6th floor. I received welcome gift points and that's about it. When I mentioned my status and asked for an upgrade, they moved me to the 9th floor despite there being 23 floors in the building, and the staff said that the building was nowhere near being full. The room itself was clean, but it could definitely use a bit of an update and renovation. The interiors are a bit tired. The service staff were very friendly and fast; when I asked for extra coffee pods to be delivered, they arrived in less than 10 minutes, which was good but really the bare minimum. The concierge was friendly when I called to get some sightseeing tips, which I appreciated.|Now, another reason we choose this Ritz is for the ambience of the hotel lobby area. Early in the morning or after a long day out and about, we come to the lobby to enjoy the space which often has historical significance like this Pantheon style building which used to be a bank. The evening we were there, the lobby sounded like a mix of a Buffalo Wild Wings and a mediocre dance club. The lobby bar Aqimero was opened up to the public since there was an Eagles game which was being broadcast on all the TVs and the bar was full of loud cheering fans. The lobby was so loud and full of non-resident guests that there wasn't room for any guests to actually sit there, let alone enjoy the lobby. We sat there for ten minutes and left to our room because we couldn't handle the noise. The next morning, around 9 AM, before the music had been turned on, we got a cup of coffee and were chatting with some other guests who happened to be from Maine, and we both discussed how obnoxiously loud the lobby had been the night before. To make up for this, guests should at least be offered breakfast on the house at the Aqimero restaurant. The front desk staff were friendly.|Since the lobby was unbearably loud, my son and I took the elevator to the grand ballroom level and were curious to see the space but were soon found by security and escorted back to the lobby in a manner akin to going to the principal's office when one gets in trouble at school. If there are areas of the hotel off limits, the elevator access should be restricted. The security guard was not friendly.|When a customer sees issues with the staff, that usually indicates an issue with the manager's expectations and training for their new staff. Excellence in hospitality starts from the top, and it was clear that this place is below Ritz standards. A few months earlier, my son had visited for work and stayed at the Notary, a Marriott Autograph collection hotel around the corner. We visited that lobby too and it was so pleasant and quiet on Saturday evening. I hope Marriott corporate takes a look at how this property is being managed because it needs a change. I'd be happy to discuss this further with management. Overall, this was an unsatisfactory stay and I would not recommend to others thinking about spending the night at this Ritz.