Equinox Highland Park

I've been a member for 10 plus years. While the club is well maintained and clean, the management is terrible. They continually discontinue and change classes, even ones that are the most popular, without any rhyme or reason. The weight room etiquette is HORRENDOUS and management does nothing about it. People sit on equipment texting and looking a social media with no awareness of those around them waiting. I've brought this to the attention of the management multiple times with zero response. Most gyms post signs about cell phone use while using equipment. Equinox refuses to do so. There is uneven application of a dress code. It appears that men are required to wear shirts, but women can strut around half naked snapping selfies. It's a gym, not a pick up bar. Videos of S&M, women licking their over the knee patent leather boots...REALLY? Time to move on.

I've been going for 3 years and always enjoy it. I started 4 months ago with Drew, the Trainer, He's excellent and I'm getting the results I want. I enjoy using the salt water pool and also the professional free exercise classes, The only complaint is Management. They don't care do resolve any problems and never apologize. I never receive the bonus for Referring Clients, so I suggest if they want a high priced club, I tell them about places that will fit their needs. Just ignore management and the few temperamental front door staff and enjoy your workout!

Spoke with Lilian from member services. Wanted to explore trying the gym and she was not helpful at all. Everything I asked was responded with a No. I inquired about the monthly membership and the only thing she was interested in is selling the yearly membership. Likely, after the one month, I would’ve signed up for a month but she didn’t have enough sales skills to see the benefit for the gym for a monthly pass. Disappointed a high end gym has this type of person as their membership advisor. Id advise against

I would like to share some feedback regarding my recent experience at this club. I found the lady in front desk to be quite unprofessional and impolite. When members ask questions, the staff often cannot provide clear or accurate answers. If a question is asked more than once in details, she appear impatient, and at times her attitude—"I told you" including visible eye-rolling—feels disrespectful. This behavior comes across as arrogant and makes me feel unwelcome. I wouldn’t say it’s racist, but it could be perceived that way. Additionally, when I attempted to raise these issues, I was not allowed to speak with a manager. The front desk lady refused to let me escalate the concern, leaving me with no proper channel to report the issue or be heard. This lack of accountability is extremely frustrating. I am currently a member in the club, however, due to this experience, I will not continue with this club again. I hope this review helps any potential members—make an informed decision.

I joined this gym a week ago. Initially, I was apprehensive because of the google reviews but decided to give it a try after a friend referred me. This gym and community have been great and live up to the Equinox standards. Not sure where the negativity is coming from. The staff are wonderful and committed to making the experience top notch!

Unfortunately, no one showers before entering the steam room and about half wear their dirty gym shorts and sometimes shoes. They are all confused about what a steam room is for. The management doesn’t care because it is a widespread epidemic of selfishness and inconsiderateness that also comes with patrons walking around having loud phone calls on their headphones. It’s all a sad symptom of our siloed, empty, lonely, solipsistic culture.

The staff are unprofessional and have no sense of customer service. Basic courtesy was lacking and I definitely felt like an inconvenience to Logan. I would not recommend this place unless serious improvement are made in how customers are treated.