Holiday Inn Express & Suites Dayton SW - University Area by IHG

This hotel has truly been my home away from home. As a traveling healthcare worker, safety and flexibility are very important to me, and the staff at this location have been incredibly accommodating to my needs. Breakfast is always amazing, the staff are consistently kind and professional, and the pricing is very reasonable. A special thank you to all the staff who stayed at the hotel throughout the entire snowstorm weekend to ensure guests received the best possible service. Your sacrifices, dedication, and passion do not go unnoticed, and I am truly grateful.

I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of and carried the same high standard of hospitality. I travel often, and honestly, since Ohio, I haven’t experienced service at this level. Amy and John represent the absolute best of what hospitality should be. If management is reading this: you have two incredible front desk agents who truly elevate the guest experience and reflect extremely well on your hotel and the Holiday Inn brand. I will absolutely be returning and recommending this location to others. Thank you for such a great stay.

Room was excellent and clean, it was a little noisy from other guests. Breakfast was great as always! John checked me and was a delight! He went the extra mile and ensured my stay was comfortable and no issues!

I’ll start with the good and then this will turn quickly. The check in process was smooth, the gentleman was super nice and recognized my IHG status. I’ve stayed at this location a handful of times over the past 4-years with similar positive customer service oriented interactions. This review is related to my stay on Oct 25-26 in Room 215. I have attempted to contact management at check out and two calls since that time with ZERO response. Based on their unwillingness to return a call, a review is appropriate. Upon waking up the next morning I observed a bug crawling on the bed and out from the duvet cover. This had a striking resemblance to a fed adult bed bug. I snapped a few pictures to show the front desk as I checked out. The young lady at check out was very concerned and obtained the assistance of another. They indicated that they would take the room out of circulation and call the exterminator and confirmed a number to have a manager call me. They then asked if I wanted my receipt printed or e-mailed. Since returning home, I’ve contacted the hotel on two occasions discussing the problem and being assured the General Manager would contact me. I travel extensively and understand that at times something like this may happen, yet it still doesn’t leave you with a great feeling. When management refuses to address the issue, it causes me concern and makes me wonder what else is wrong with the facility.

We recently spent the night and the overall experience was great! We were disappointed in the quality of the TV. Based on its age and likely use it is well beyond its service life. The brightness and color sharpness was very bad. Hopefully they will take a look at the TV quality and make some updates.

Positive: The staff was the best part of our stay. Every staff member we encountered was very courteous, friendly & helpful. Breakfast was great! Many options to choose from & set up is impressive. Nice fitness room. Nicely decorated hotel. Nice room & comfy beds Negative: Minor things like a hole in the window shade & a couple of small stains on hotel room carpet. Cleaning/maid service was good except one day (ex: didn't replenish toilet paper, etc...). The pool was not clean (water looked murky) & no one seemed to use it.

This was just what I needed. I stayed during my husband's stay in a nearby hospital. The bed was comfortable. The shower was hot with good pressure. The breakfast was decent. The staff was polite. It's close to the highway. Fast food restaurants are literally sharing the same parking lot. The room had been updated recently. You could still see signs of mold in the bathrooms and there was something on the ceiling in the bedroom... so not the cleanest. But the bed was so comfortable that it didn't matter.