Candlewood Suites Fort Collins by IHG

We have stayed here before and we're delighted . This visit was awful. The hotel needs to enforce non smoking rooms. Getting off the elevator on the 2nd floor, the entire 2nd floor smells like cigarettes. There was no coffee except decaf because they were waiting on a delivery. It seems someone should be ordering more frequently. Maybe a gift card to starbucks?? This stay was a nightmare. The mattress was so hard that I got up during the night to take some Tylenol because laying on my side made my hip hurt on the mattress. I will not be back to this location again.

Really sad to see this Candlewood Suites go so downhill. It used to be my favorite place to stay while visiting Fort Collins for the past three years. During my entire stay, there were overflowing ashtrays and trash on the grounds outside. There was also dead landscaping, valet carts with stringy carpet and marks/scratches all the way down the hallway walls. The whole place just looks so run down. My room had dirty carpet, chipped bathtub, caulk issues, and stained furniture. Not sure what happened but I will not return. The front desk people were very nice though.

Addendum: as of December of 2025, I called and they have not upgraded their mattresses nor do they have upgrades planned. I am disappointed because otherwise I liked this lodging. But we cannot consider staying there with my husband's back issues. We'll come back if they get new mattresses. Pros: Staff friendly and helpful. (Quickly met our request for extra blanket and to check our heating system.) Quiet and safe location. Kitchen with refrigerator, cooktop, microwave and dishes to serve two people. Roomy bathroom. Very clean and fresh. Recliner chair in room with lots of closet and desk space. Cons: King-size bed in our suite was very uncomfortable for my spouse who has a bad back. He had to sleep in the recliner chair. We were advised that upgrades are coming which will include new mattresses. Heating and cooling system was difficult to control - if you tried to turn the thermostat down a little, it immediately blasted cold air. We would stay here again, but if you have a bad back, ask how old the mattresses are. Also, I recommend asking for a room away from the back of the mall. Tuesday morning at 6am was garbage pick up day for the adjacent mall, and the trucks dumping the commercial dumpsters were some kind of loud!

Spent two weeks here for work, felt like home! Even found myself telling people I "had to go back home" when I went to my friends and families Thanksgiving celebrations. Will definitely choose this place again if I want a safe, comfortable and peaceful place to stay when I’m out and about or working in Fort Collins!

I chose this hotel because it had great ratings and it lived up to the hype. The staff was all very friendly and accommodating. I spent 2 hours in the reception area, because my roommate was sleeping in and every person that it was interacted with was treated with kindness and respect When a customer called in trying to book on a night that they were completely full, the front desk staff worked to find them another hotel in the area to stay. On my way out I mentioned I was staying in another city soon, and the front desk clerk started looking at what they had in the area that could help to accommodate me as well. When none of their hotels were within 10 miles of my planned location, she gave me other alternatives of places that she thought would be quality to stay. It was truly an exceptional experience with exceptional customer service.

The rooms were really cute and clean. I am very picky about cleanliness. Excellent customer service from the check in desk to the housekeepers. Also, it is close to restaurant’s and plenty of shopping within walking distance. I definitely plan on staying at the Candlewood Suites next time I am in town.

The room was very spacious and clean. Laundry room available at no cost except getting your own detergent. We were able to go to the grocery and check out a toaster oven at the front desk to cook pizzas. Full kitchen except oven. Very friendly staff and location was definitely a plus. Overall it was a great stay!!!