The Westin Long Beach

We had a fantastic experience at the Westin, I’ve stayed here numerous times before and it was always good! This time in particular we arrived quite early (10:30am) and they happily checked us in and even upgraded our room to a suite. Room and facilities are great, we then found later in the day a lovely welcome note with some treats left in our room. Location is great, pool is nice and the gym is very well equipped.

I had a great stay at westin. I was there for Thanksgiving weekend and I would like to thank our check in receptionist ms Kasia! She was fatastic, I loved her energy and made us feel welcomed. Also the beds are THE BEST!! After dancing and running around all night at the queen mary, to come back to these beds was a godsend. We will be coming again next year without a doubt!

Overall the room was comfortable and it had a small in cabinet refrigerator and a coffee maker. The room I was assigned had a musty smell throughout it which was unpleasant. The location is good and there are plenty of dining and retail shopping nearby. Inside the hotel there is a restaurant, bar, and coffee shop. The convention center is also within walking distance. The staff were friendly and helpful.

The stay at the Westin Long Beach was very pleasant. The staff were attentive and all services were utilized during the stay. Room Service quoted me 45 minutes for food delivery, but was received in 20 minutes at great quality. This was a wonderful surprise to our stay. During our stay, we have a couple of issues with our room. First bed sheets, mainly our fitted sheets. It felt as though the fitted sheet put on the bed was the wrong size as it consistently rolled up as we slept. We tried to adjust it ourselves since the hotel did not have staff coming in during the day to clean (due to COVID which is completely understandable). However, we could not get it to fit back on the bed. Second, the room itself has less than optimal air quality. It felt as though my throat was scratchy as I laid in bed. When we brought in an air purifier for the room, the environment got a lot more tolerable. Overall, the stay we experienced was great due to the area close to the Long Beach Convention Center, the attentive service that we received and the excellent handling of staff members to our individual needs.

I stayed at the Westin Long Beach recently, and while the hotel itself is comfortable and well-located, I experienced several issues with the housekeeping service. When I checked in, the room had only half a roll of toilet paper and about one-third of a tissue box, which was surprising for a hotel of this standard. I requested a kettle from housekeeping and was told they don’t provide any. However, when I went to reception, they were able to provide one immediately, suggesting a communication gap between departments. The phone in my room was not working, so when I saw housekeeping in the hallway near the next room, I asked them directly for toilet paper and tissues. Unfortunately, she refused to give me any in the beginning, and I had to explain my room only have half when i check in and then she gave me one each. There was also quite a bit of noise from housekeeping when they were cleaning the room next door. If you’re sensitive to noise, it might be a good idea to bring your own earplugs. Overall, the stay was fine, but I hope the hotel can improve the consistency and responsiveness of housekeeping.

Our room wasn’t anything to brag about. The bed certainly didn’t look like it was made. It looked like it had been sat on in a few places. There was mold growing around certain areas on the shower tile, and the shower head barely had water coming out of it. The water in the bathtub took quite some time to drain, and the bathroom mirrors were peeling, not to mention that the bathroom door wouldn’t shut completely. The bed was horrendous. Extremely lumpy. Our backs were hurting all night. To make things worse 3 days later we noticed in our checking acct. that they had taken $83 out for a parking fee and also took money out for a destination fee. All of which was never mentioned that they would do this. For the extreme amount of money we paid for this night stay we have never had a worse stay at any hotel and hidden fees like this place. We won’t be making that mistake again if we go to a California again.

Every time we visit Long Beach, CA, we always stay at Westin Long Beach. Good location, close to the convention center and the aquarium of the pacific. Friendly staff and special mention to Tiffani and Kasia! Rooms are very clean and big! Had breakfast at the Navy Restaurant, good service and kudos to our servers, very professional and kind!||Highly recommended! Will be back again!