Ashley Store

I don’t leave one star reviews lightly, but this has been the worst customer service experience I’ve had. It has been months of trying to get replacement castors for our ottoman because the wheels keep falling out. I’ve attempted to escalate to management several times and cannot reach a live person. The AI system blocks access to real support, which is incredibly frustrating when you have an unresolved issue. Delivery was also a problem. The crew was cussing in front of my wife and son, assembled the couch incorrectly with the feet sticking out at different angles, and left us with deflated cushions. The technician who came out later did not have the replacement castors and did not bring his own tools. He was polite, but the issue still wasn’t resolved. Sales was pleasant, but that’s where the positive experience ended. This situation has taken far too much time and energy. I will not be purchasing from Ashley again. If you do buy from them, I strongly recommend picking up and assembling the furniture yourself. Confirm parts are in stock before delivery. Learn from my mistake.

Store was very clean and my Salesman and his manager were both very polite and helpful. I didn't feel pressured for a sale and I ended up getting a couch order that day. I highly recommend this location great staff!

I don’t give compliments lightly and i don’t normally leave reviews. However, my experience buying a couch with the salesperson Angela Donahue was fantastic. I’ve been really overwhelmed about a recent move i have coming up and moving my apartment style from "just out of grad school" to fancy lady level. So, I had a lot of questions and analysis paralysis. Angela helped me decide which couch option was right for me and just slowly talked me through it. I appreciated the many times she could have sold me on a more expensive option, but really talked to me about what was the right fit and what was right for me. I’m really shy sometimes so it helped that she was really kind and just patient and helped me examine options slowly. She turned a pretty anxiety filled experience into one that I enjoyed so much more than any other furniture store. In the end, i’m really happy about my purchase and have all my questions answered.

Great customer service. Seamless transaction. Love the furniture I bought.

Our sales person Rodney Grigsby did a great job on helping us. We told him we were just looking around and he gave us space. He popped by to ask if we needed any help from time to time. When we had decided what items we wanted more information on he answered our questions. We purchased several items and enjoyed the experience.

We had a great experience at Tyler Ashley store. They showed us some furniture after we told him what we were interested in, then left us alone to look n try things out. They would check now n then to see if we had any questions. Once we decided the check out was fast. The delivery went great. The two guys that brought it were fast and showed us everything about using our couches.

I checked pieces out for about 3 months. Never was I pressured, and I was always treated in a friendly manner. Finally I made a choice and the sale was smoothly accomplished. In fact, I actually loved every bit of my shopping experience. I found the same quality here as at Swan’s, and Ashley. I simply found what I liked, for they had a better selection. My advice, shop Southside first. It might save you lots of footwork.