The Pillars Hotel and Club, an Small Luxury Hotel

Disappointing and Not Worth the Price This was, without question, the most disappointing hotel stay I’ve ever had—especially for a property charging nearly $1,000 per night or 100,000 Hilton Honors points. Before arrival, the cancellation policy was rigid and misleading: I was told I would lose my entire balance, only to later learn the actual penalty was 50%. That set the tone for the rest of the stay. On site, the property felt poorly maintained and disorganized. The front desk was frequently unattended, there was no warm welcome, and even basic things like luggage storage were nonexistent—guests were told to leave bags in random corners. My room had musty odors, cracked tiles, loose fixtures, damaged blinds with no curtains, no window shades, and an extremely loud HVAC unit directly over the bed, making sleep difficult. Noise insulation was minimal, and the bathroom’s glass design lit up the bed whenever the light was turned on. Despite being a Hilton Diamond member, breakfast was limited to a $15 continental option, which felt inadequate for a hotel positioning itself as luxury. We ultimately canceled our dinner reservation because we no longer trusted the property, and even that process was frustrating—calls went unanswered, voicemail wasn’t returned, and when I finally found someone, there was no apology or acknowledgment. Management’s dismissive responses to similar guest complaints online only reinforced my concerns. Taken together, these issues make this property feel far more like a poorly maintained short-term rental than a premium Hilton hotel. At this price point, I expected far better. I would strongly caution others to think twice before booking.

Food is so delicious and the view is stunning! but what really made a wonderful experience was our waitress, Elena. She is attentive, friendly, and truly makes guests feel welcome. Her service was seamless without ever being intrusive, and she has a great eye for detail. You can tell she genuinely cares about providing an exceptional experience. Thank you!

This hotel exceeded our expectations in every way. The Pillars offers a serene, upscale environment that feels like a private escape. The restaurant was very good and added so much to the overall experience. We felt well taken care of from beginning to end, and Aleisha’s warm and attentive service made a lasting impression. Highly recommend.

Recently had dinner at the Pillars Hotel. Everything from start to finish was exceptional. The setting, the service, and the food were all topnotch. Great "South Florida" classic vibe. We just had drinks and dinner but the hotel looks very inviting. We have friends coming to visit from out west and will book a stay here for them. Look forward to returning.Highly recommend.

Beautiful boutique hotel with a peaceful, upscale atmosphere. The restaurant was very good, with great food and a relaxed setting, and the overall service was excellent. The staff was friendly and attentive throughout our stay, especially Aleisha, the front desk manager, who made everything seamless from start to finish. A true hidden gem in Fort Lauderdale and definitely worth a visit.

I really wanted to love this place but it was kind of one issue after another. What was good: The location was really nice. A little loud but such an easy walk to the beach, the pool area was really well manicured and the landscaping was beautiful, and the place had a lot of charm and personality. The help I got when I called the hotel in advance was excellent, the people I spoke to were very kind and helpful. Everything else: When I checked in, we weren't given any details regarding our Hilton benefits, or even when checkout was, but I thought I had remembered something about breakfast so I called later and asked. They explained the continental breakfast was included and told me checkout was at noon. The next day we called and ordered the continental breakfasts and it was inedible. They gave us each 3 mini pastries which were each hard as a rock, and 2 slices of toast with some butter and jam, and a pot of coffee. To their credit, when I went to let them know that the food they gave us was stale and hard as a rock, they offered to make us something else and they ended up making us each 2 pancakes, but those were not good either (though they were at least edible so it was an improvement.) I was surprised because I thought this location was supposed to have really good food, so getting inedible pastries really surprised me. Our room was nice and generally pretty clean, but there were hairs from the previous guests in various places in our bathroom such as on the wall and on the countertop. There were no privacy curtains, only a blackout curtain, so we only had the option to be in a dark room with the blackout curtain drawn, or leave our blinds wide open so people in the buildings across the street could look right in at us which I thought was strange. Our room was right on the road which I was concerned would be really loud, and there was quite a lot of road noise from sirens and what sounded like some drag racing at night, but the worst noise ended up coming from somewhere else in the building. It sounded like someone above us was dragging heavy furniture around in the middle of the night, so we blasted some white noise in order to sleep through it. We asked for a late checkout and they told us they could only accommodate 12:30pm which was totally fine with us, but then at 11:30am housekeeping came and started slamming on our door, I opened the door very confused because we were told checkout was at noon and then the front desk had told us 12:30pm was ok. I let her know that was the case and she kind of just turned around and left (again, very strange and off-putting.) I had really amazing service from the hotel when I called ahead to book, they were very helpful and kind. But the help we got when we were actually at the hotel was very cold. I felt like every question I asked or request I made felt like I was a huge inconvenience to them, which was not a good feeling at all. In the end, I would recommend spending a little more and staying down the street at the Conrad.

Wonderful experience at the bar. Elena was exceptional — attentive, friendly, and clearly very talented. Her cocktail recommendations were perfect, and she made the evening feel special. Truly high-level service that reflects the elegance of the hotel.