Crossroads Ford of Wake Forest

They are knowledgeable, courteous and were willing to negotiate on price. I noticed the gauge screen was scratched after I signed the paperwork and they agreed to fix it. The problem was resolved really quick. I would buy from them again in the future.

Stopped in last week to look at a Bronco not really planning to buy that day but ended up getting my dream car. Patrick Higgins was amazing and very patient with me as well as the finance manager. They worked on a deal that we were both happy with and I wasn’t just sitting at a dealership all day. I’ve purchased MANY vehicles in the past and this was probably the best experience I have had. My husband also bought his car here back in June and had a wonderful experience. If you need a new vehicle, I highly recommend checking this place out before going anywhere else!

We have nothing but praise for Crossroads Ford of Wake Forest. We have been a customer for 6 years and the service provided has been excellent. The most recent visit was to purchase a 2026 Escape. Tom Aloisi was friendly, professional and well educated on the Escape. We were able to purchase exactly what we were looking for and left that evening in our new vehicle. Naz, in finance, was also wonderful. He explained, in detail, each document, and made finalizing the purchase quick and easy. He too, was friendly, professional, and very knowledgeable on all the documents. Thanks to Tommy, Naz, and the Crossroads dealership for making our purchase easily accomplished.

I had my vehicle serviced at Crossroads Ford in Wake Forest, and I couldn’t be more pleased with the experience displayed by Luis Bautista. He was very courteous, polite, and genuinely helpful. What I appreciated most was how he took the time to carefully go over the recommended services with me. He helped me narrow everything down to what needed immediate attention, without any pressure. That made a huge difference and significantly reduced the total cost to something I could comfortably afford. Luis was so professional and very considerate. He made what could have been a frustrating Monday morning, turn out to be a refreshing day. I truly felt valued as a customer. Luis even provided Service Valet Delivery for my vehicle. Highly recommend! Trish Griffin

I had an amazing experience purchasing my Tesla from this dealership. From start to finish, the process was smooth, professional, and completely stress-free. The staff was knowledgeable and answered all of my questions without any pressure. I especially want to recognize NAZ for going above and beyond. NAZ made sure everything was handled efficiently, kept me informed throughout the entire process, and made me feel confident in my purchase. The customer service was top-tier, and you can tell NAZ genuinely cares about making sure customers leave happy. If you’re looking to buy a Tesla and want a seamless experience, I highly recommend this dealership — and definitely ask for NAZ. You won’t be disappointed!

Easy and pleasant car buying experience. Sam and Steven were amazing and worked hard to get me exactly what I wanted! A++ customer service. Their patience was greatly appreciated.

I cannot say enough great things about my experience purchasing a vehicle out of state from Crossroads Ford of Wake Forest, NC. It was, hands down, one of the smoothest, most professional car-buying experiences I’ve ever had. The salesman, Richie, went above and beyond from start to finish. He was incredibly responsive, transparent, and patient, answering every question thoroughly and making sure I felt completely comfortable buying a car without seeing it in person. There were no surprises, no pressure, and no games—just honest communication and outstanding service. The finance officer, Naz, was equally amazing. He made the paperwork process clear, efficient, and completely stress-free, walking me through everything step by step and ensuring the numbers were exactly as promised. Even with the added complexity of an out-of-state purchase, everything was handled seamlessly. They also took care of shipping the car to Pennsylvania, which was coordinated perfectly. The vehicle arrived exactly as described and right on schedule, making the entire long-distance process effortless on my end. What really stood out most, though, was how personal the experience felt. By the end of the process, I honestly felt like I had made new friends. I felt valued, respected, and genuinely taken care of the entire time. If you’re considering buying a car—especially one from out of state and having it shipped—Richie and Naz are your go to people at Crossroads Ford of Wake Forest. This dealership is absolutely worth your trust. I would 100% buy from them again and recommend this dealership without hesitation.