DoubleTree by Hilton Hotel Berkeley Marina

It was all pretty standard. Rooms were clean and comfy. We got a room with the marina view which was nice. Staff was nice enough. The pool and hot tub were good. My 2 issues were that there were no phones in the rooms! So I couldn’t call for anything, and it just seems kind of sketchy. They had a number To text, but of course, no response or acknowledgment from any staff at all. We had some people fighting in a room near us, and I had two small kids that were asleep. I couldn’t make a call to the front desk if I would have needed to. Happy I didn’t find it totally necessary before they stopped - but what if the fight escalated? And I was in one of the elevators and it just totally went out. Stopped, went completely black. Told them about it and nobody really seemed to care that much, so that was kind of a weird reaction. But everything else was good so I won’t hold the elevator thing against them. Just like - why is there no phone in my room? So weird.

Positive: I liked the location on the Marina. Also, the entire hotel is very spacious. I liked the layout of the room. The bed was comfortable. Negative: I did not like the fragrance/air freshener that was very strong in the lobby and through the halls. It was not so strong a few months back but now it's so strong that it's nauseating. I really hope they stop using these. Many people do not like it.

Location is one of the best on views at Berkeley, right by the waters. Great morning run or evening sunset walk. But, that’s about it! Hotel itself is dated..in need of a renovation. Upon check in, was given a room with someone still in it..hence, card key did not work. After checked in, there was no hot water in another room given. Luckily, front desk service was friendly and handed me a warm-baked cookie. Will return should I be in the Berkeley area, only as a default option.

Its in an amazing location, but they haven't kept up with the rooms. The tub liner had chunks missing, used women razor blades left in the night stand, bed looked like someone got suplexed because the box stand was crushed on one side. The bed has been heavily used as you sink in the middle. The door way to the bathroom is not up to code, im 5'8 and my shoulders were wider than the door way. I probably wouldn't stay here again unless they update thier rooms.

The DoubleTree by Hilton is quite outdated, and the rooms are in need of upgrading. The air conditioning did not work properly, and my room felt consistently damp, which was uncomfortable during my stay. I was also disappointed that I did not receive the signature DoubleTree chocolate chip cookies. To access the pool, you have to walk outside for a few seconds, which is not ideal, especially in bad weather. The restaurant experience was decent, the food was amazing, but service could be slow at times. Overall, I was surprised that this hotel is part of the Hilton brand. That being said, it is worth the money for the price, the location is excellent, and the hotel offers some great amenities and views!

Amazing beautiful location on the water, Staff was pleasant. Rooms were pretty basic bed was not the best, not bad overall. Parking prices were EXCESSIVELY EXPENSIVE. I was in building 3 so pretty far walk to and from the lobby and main entrance. Overall decent experience would stay here again.

A Confrontational, Uncomfortable Stay That Ended My Loyalty to Hilton From the moment we arrived, the experience was off. The lobby had a strong odor—urine, bodily smells, and what felt like an overall lack of cleanliness. A woman who appeared to be homeless was yelling incoherently in the lobby while we were checking in. Although I did receive an upgrade, the service felt cold and transactional—right down to being handed a cold cookie with no warmth or hospitality behind it. The next day completely derailed the stay. My husband and I were relaxing and watching a movie when the hotel called our room phone—twice—without explanation. Shortly after, staff came knocking on our door aggressively and began arguing with me, making accusations that made absolutely no sense. I calmly asked them to review security footage if there were any concerns, yet they continued to argue with me for several minutes. It was intrusive, unnecessary, and completely disrupted our stay. Being confronted and accused in that manner is unacceptable and made me feel harassed as a guest. Once the experience was already ruined, the rest became impossible to ignore. The coffee maker was broken, the beds were uncomfortably hard, and the property is clearly in need of major upgrades. The marina location itself feels outdated, and the surrounding area—particularly across the street—had many people living in their cars, which added to the overall discomfort. This stay was disappointing on every level, especially from a brand I’ve long trusted. Between the lack of service, confrontational staff behavior, and the condition of the property, I won’t be returning to this DoubleTree or this Hilton brand. This experience has honestly pushed me toward making Marriott Bonvoy my go-to moving forward.