Hotel Shattuck Plaza

Great location, just across the street from a parking garage, and easy walking distance to shops, great restaurants, and the UC campus. Service was welcoming and the hotel checked both by text and calling the room to see if all was well. The room was missing a luggage rack, and they sent one up quickly. The bed was comfortable, the A/C and heater worked, and there was a minifridge (not a minibar) in the room. It's nice to see an historic hotel thriving downtown.

Beautifully appointed historic hotel in the heart of downtown Berkeley - only stayed 1 night. The staff was attentive and very friendly. Room was smallish - think European sized, but had everything we needed. Spotless bathroom, great show/tub combo and with very comfortable bed. There is street noise but on a Sunday night it was nothing disturbing. Only issue was bathroom door was a sliding door that could easily get off its track, but not a huge deal. Would definitely stay here again in the future!

Worst day ever. Arrived at 2 AM after the bathrooms for men were out at SFO. 10 AM meeting today. Ugh. I walked in dejected and frustrated. Allen greeted me, asked me how my day was, asked me what he could do. WOW! That floored me. The definition of hospitality. If you ever get a chance to stay at this hotel do it. Ask for Allen. Made an awful day bearable. Thank you Allen.

Charming historic hotel from the 1910's... But not really a good experience for us... This hotel was mainly booked because it's close to UC Berkeley. Our room hasn't been made up for 3 days in a row. The heater wasn't working, we had to change room after 3 freezing nights. The only compensation we've had is a 20$ breakfast voucher... Nice personnel at lobby though, but lack of efficiency...

I became seriously ill before check-in and called the hotel to cancel in advance, yet they still charged me the full 4-night fee with no willingness to help. What made the situation even worse was that the staff misgendered me, which felt deeply disrespectful—especially as a foreign guest. The way they handled this made me question whether they treat international customers fairly at all.

I had a horrific experience with Hotel Shattuck Plaza. I requested a cancellation through Booking.com, and the hotel initially confirmed over the phone that they would refund me. They later retracted this, claiming it was "too late." When I arrived at the front desk to resolve this or simply check in, they refused to give me the room because they had already marked me as a "no-show." Consequently, they kept my money and denied me entry. The receptionist, Janea, was unhelpful and dismissive. She handed me a business card, claimed the manager was on vacation, and said absolutely no one else could help for two days. I was left stranded with no refund and no place to stay. Avoid this hotel—their management and communication are atrocious. Few observations : 1. Only street parking or expensive valet parking. 2. Hotel looks outdated

Location is really great right next to BART and a Target. Kind and helpful staff. Unfortunately it only goes south from here -- Poorly designed spaces in rooms. Noisy dirty sound permitting windows, clogged shower drain, airborne lint as well as layered on furniture, stained old seemingly never cleaned fabric furniture. Over the week stay, my wife and I got sneezy and snotty. We got better as soon as we left. After changing clothing, sitting anywhere in the room got our clothes linty. Like in other reviews, carpets need replacing but this is minutiae compared to other things. They clean with vacuums all the time it seems, but that's not good enough. It's clear they don't properly clean the fabrics in the facility with proper wet tools and detergeants, if you asked me I'd guess they never did that, or at least for years. Wish I could have given a positive review here, especially since the staff were so nice. There's so much immaterialized potential to this place, if it was not so offensively dirty we would have come back on our next visit despite the other failures. I can see their comments to other reviews from years ago, talking about correcting these issues -- They haven't. The facility is still mostly in a neglected state. Saying they'll do something about it, and then not, impedes the credibility of their brand. So can't recommend, even if they pinky promise next time will be better.