UNC Charlotte Marriott Hotel & Conference Center

We’ve stayed here numerous times because we like the room space, restaurant downstairs and tv options for streaming when in the room. However, we will not ever return due to leaving an expensive necklace in the hotel room drawer Tuesday upon checking out. We did not realize it until Friday when packing for another trip and immediately called the hotel. The receptionist stated the drawers are checked by housekeeping after each stay and nothing was found/ turned in. There’s no way that’s true because that’s where it was left. I asked for a manager to call me and no one has called yet. I do not recommend staying here if you value your possessions/ trustworthiness/ simple customer service.

Positive: The hotel was very nice, modern, and exceptionally clean. Check-in and check-out were both smooth and efficient. The staff was friendly, professional, and helpful throughout my stay. No complaints at all ? I would definitely stay here again! Negative: ""

Great customer service. I stayed here for a conference and the conference room was good enough for our attendees. Easy to access and great food. Nice and clean room. We had power outages but they did great customer service to take care of us

My stay was amazing thanks to bartender D'nea at the marriott's restaurant the golden owl! Her attention to detail, wonderful personality, and interactions made the snowed in weekend beyond enjoyable. I'll definitely stop by to get amazing service!

Overall great stay, albeit short. The hotel was clean, including our room and the lounge. Staff was very friendly and pleasant, which was a welcome bonus to our quick stopover. The lounge breakfast was good and had plenty of good food and fresh fruit. The staff made a minor error related to a charge, and when I brought it up they owned it and removed it no questions asked and with a great attitude - well done! The only minor quibble is that they did not really address our Titanium status and benefits at check-in without some effort, but it wasn't a big deal. Overall would definitely stay again and recommend.

Our rooms were clean, but we had to move rooms. Half the hotel is on a railroad and busy road... I got zero sleep. After moving to "University" side... it was quiet and peaceful. Staff was really nice and went out of thier way to do something for my son's birthday. Valet was fast. The only other down side was the MClub. It was not well stocked nor very clean. Breakfast was evey three star... not what I would expect from Marriott.

Checked into the hotel for the night, got in the bed and noticed dried blood on the comforter. Was told at checkout that someone would be in contact with me. Shocker, no one has reached out. I have called and left messages with no return call. Also, there was a light bulb out in the bathroom.