Gaylord Opryland Resort & Convention Center

Positive: "" Negative: The towels in the room were not appealing, I found a towel with dry urine and a small blood stain. I was very disturbed about it because I didn’t notice until towel was apply on to the skin

Just got back from 2 nights. Extremely crowded! They are not equipped to handle that many people! (Open to the public, not just resort guests) 30 minute waits for any coffee/market purchases. Good luck finding seating. If you do, it’ll be dirty. They had zero service people. Of course everything was overpriced. 10.00 for a bottled beer. (I get resort prices, but this place isn’t that special.) Room service was too overwhelmed to use the first night. Planned for breakfast to be delivered the next morning, but I was going to be an hour late so we cancelled. Don’t bother trying getting into the nice restaurants without reservations made prior to the trip. We made them for Ravello, but that was a huge disappointment. 245.00 bill for mediocre food for three. Charged for parking with the room and while leaving the lot. Over 80 bucks for two nights. Still have to call to resolve that. The place is beautiful and has wonderful decorations. Would probably be better with atrium view. The gift shop was the biggest part of the Ice attraction. Maybe better for little ones. Not worth it for Christmas.

We had a great stay at Gaylord Opryland in Nashville. The hotel is very comfortable and spacious, and the atmosphere inside is beautiful. The staff were friendly and helpful throughout our stay. The only downside was that the pool area was extremely crowded. Overall, it was still a very nice experience.

We had a very disappointing experience at Gaylord Opryland Resort & Convention Center. We were told in advance that we would be able to access our room using the mobile key without stopping at the front desk. Unfortunately, the app key did not work, and we ended up waiting about 30 minutes just to get into our room. Because of the delay, we had to cancel our Valentine’s Day dinner reservations in downtown Nashville, which was extremely frustrating and disappointing. Once we finally got into the room, the issues continued. The in-room phone did not work at all — we couldn’t call the front desk or room service. When we tried to order room service another way, we were told it was closed for over three hours, with no prior warning or communication. On top of that, one of the electrical outlets in the room didn’t work, so we couldn’t properly charge our phones. For a property of this size and reputation, we expected much better communication, functionality, and reliability — especially on a special occasion. Overall, this experience fell far below expectations.

Visiting the Gaylord Resort is an experience in and of itself. The facility is absolutely beautiful. The staff is always friendly and helpful. They have multiple restaurants on site along with plenty of activities from water parks to spas. There are also off site facilities and activities. The rooms a very comfortable with ample space. My room was clean and all the furniture was in good condition. The food at the restaurants was very good. My only two complaints are the lack of television stations in my room and the sometimes absorbent price of water or drinks within the hotel. All and all it is a great luxury experience I enjoy each time I stay.

Overall great stay. I feel like as a resort hotel they should offer higher quality room amenities for coffee options and bathroom products as well as additional towels and washcloths, we had 4 people staying and only had 3 washcloths and 2 hand towels. The check in take entirely too long and they should have a way to avoid the long lines by offering digital check in and digital keys for the rooms. Overall the stay was great just some things you feel would a given in a resort hotel with the price paid to stay. The Christmas offering for kids and families is amazing and we did have a great time.

Love this place its a nice free thing to do. You can walk around. There is a small boat you can go around in the water it costs money but good for a date. Also the small little shopping center in the middle is also very neat. All the water falls make it peaceful as well.