Hard Rock Hotel at Universal Orlando

Excellent hotel and staff. I was not expecting much with this being a "park" hotel, but was pleasantly surprised. Rooms were great and the hotel and property were beautiful. Even more impressive was the staff. Everyone was friendly and inviting and so very helpful. We stayed during the week of 2/14. The pool was nice and my granddaughter loved the slide. Starbucks in the convenience store was great. If you was an excellent meal eat at The Kitchen. The workout room looked amazing and Included a sauna. Great hotel will stay there again. Location was the best only a five minute beautiful walk to Citywalk and the parks.

Our recent stay at Hard Rock Hotel was awesome! We had a deluxe 2-queen room and it was spacious and comfortable for our group of 3 adults/2 kids. The staff is friendly, efficient and helpful. Our server at The Kitchen was wonderful - helpful, friendly and entertaining. The boat to the parks (and bus to Epic Universe) was very convenient and the unlimited express passes were a game changer in getting on all our favorite rides. If anything additional was needed (i.e. fresh towels) utilizing the text communication was very convenient and response was very timely. We would definitely stay here again!

Our visit to Hard Rock Hotel was to celebrate my sister's major birthday. The staff throughout our entire stay were helpful and very welcoming! I felt like a valued guest, and they made my sister's birthday even better than expected with a special event pin to wear and complimentary certificate for dessert at The Kitchen. The *best* dinner was had that night too! The hotel was clean and easy to navigate. There wasn't heavy perfuming at the entry, which is always a plus. I look forward to staying here during future visits! *Note: online Handle is for YT, not IRL.

If you are planning a Universal Vacation, your first thought should be Lowe’s Hotels, and if you get the chance and don’t mind paying a premium (well worth it) book the Hardrock. It’s the best of the best. The staff is first class (as it is at Portifino and Royal Pacific). City Walk is an easy walk! The pool is worth a day! (The bar and food are excellent. Not to be missed

Positive: "" Negative: Paid for extras got there no extras

Our stay was fantastic!!! All the staff were so friendly and helpful. The pool is a amazing, my kids loved the waterslide. The walk to the parks is what we found most convenient. The path way to the park is done with beautiful landscapes and is well lit at night. The rooms were clean and the beds and pillows were perfect. Highly recommend a stay here.

We had an excellent experience at the Hard Rock Cafe at Universal Orlando. Great atmosphere, well-served food, and service above expectations — everything organized and welcoming. A special thank you to D-Andre, who helped us right when we arrived and managed to arrange our room with early access. That made a huge difference after a long trip, bringing comfort and peace of mind to our family. His attitude was attentive, proactive, and truly professional. Experiences like this show the real standard of Hard Rock — it’s not only about the structure, but about people who genuinely care about guests. We will definitely come back and highly recommend it.