Hotel Contessa

We really enjoyed our stay at Hotel Contessa. Everyone was very welcome and the hotel was very clean. Our room was amazing! We enjoyed hanging out in the living room and watching TV. There was so much space. We also loved the view from our room and it had easy access to the River walk. We felt very safe and will return again.

Simply the best hotel we've experienced in the last 10 years. The location is central to everything in San Antonio. There is a CVS one block over, a What-a-Burger two blocks away, (big deal if you're in TX). From the lobby to the room, the hotel is warm and inviting (where other hotels are institutional). The drive in from Houston was a headache and Karen recognized how harried we were and anticipated our needs. She even sent up a nice charcuterie plate and chilled water to ensure our comfort. The view, city or Riverwalk, is phenomenal. I don't think there is a bad room in this hotel. Also, the coffee at the Ambler is great. We're already planning our next stay.

I wanted to share my experience from today speaking to Alec. My family stay at Hotel Contessa in 2018 for a completely day by day planned out family trip. The second day we were there was our day planned for Sea World. When we arrived in valet that morning to pick out car up, our keys were nowhere to be found. BIG ISSUE!!! We remained patient but lost almost an ENTIRE day of our trip because they could not find them. Later that day after rolling cameras back etc., they found the valet had left them in another customers car!!!! At this time, we were told how sorry they were and offered a free meal. They also sent the big manager to let us know if we had a future stay with them, we would get a comp due to this. So fast forward to now. We told them at the time we don't travel there a lot but would be back in years to come. So, we are now scheduled to go back to San Antonio for our next trip. Called today and Alec pretty much informed me that they aren't going to help because it had been to many years. I said I understand but I feel a hotel whether new owners or not should have a log and stand behind their word. We will not be returning to this hotel, and we were a LARGE group coming in for state archery, so they are not getting a lot of business now due to not standing on their word.

As a first-time visitor to San Antonio, I wanted a place that was both comfortable and top quality—and Hotel Contessa exceeded my expectations. It’s one of the best hotels I’ve ever stayed at. I especially loved the Christmas decorations (I’m a huge holiday lover); it truly felt like home. The room was very spacious, and the bed was incredibly comfortable. The location is perfect—close to all the tourist spots, near downtown, with a beautiful river view. Overall, an amazing stay!

Positive: The size of the room is great. Spacious all around. Door in bedroom for privacy was great. Negative: Stains on carpet and furniture needed an update for the price we paid, it just seemed a little dingy but I understand that would be an extra expense for the hotel. Attendees didn’t seem happy but were always helpful.

We stayed 3 nights from check in until check out we were very pleased. All of the staff were extremely helpfuland the location was perfect for us. Nice and quiet but only a short walk to restaurants and the Alamo. Very clean rooms. We will be back

The couch smelled like urine and all they did was provide blankets to cover it. Luckily, we weren't in the room much and the kids had folding cots. Staff and bar 5/5, valet had a small issue bringing me the wrong vehicle so me and my two small children (one disabled) and grandma had to wait outside, but they apologized and made it right the next day. There were lots of homeless people around and the area was very crowded. We visited Mon-Wed. Riverwalk was beautiful, but if you want something special and a great experience choose a different hotel or maybe airbnb