Carolina Chair & Table

I love the Carolina Chair & Table Co. swivel barstools I purchased through Home Depot. Unfortunately, one of the seats was missing the threaded insert needed to attach the legs. I contacted Carolina Chair & Table Co. and included some photos of the issue. Honestly, I didn’t expect much—I figured getting a replacement would not be easy. To my surprise and delight, April B. responded within hours to let me know a replacement seat would be shipped right away. She even promised to send me the FedEx tracking info once it was available—and that’s exactly what she did. Just wow. Incredible customer service and a great product. Thank you!

Great service from Carolina Chair & Table Co. Purchased two swivel bar stools though Macy’s. Easily put together. The very next day what I thought was a smear of dirt turned out to be a tiny, probably 1/4 in. horizontal slit in the faux leather seat. I contacted the company and literally within minutes had a response. I supplied a couple of additional pieces of information and less than 24 hours later a new seat is on its way to me. That’s what I call great service! I’d definitely purchase from them again.

I ordered the vintage style adjustable stools and I am so pleased with them. The pictures online did not do them justice. They are beautiful and heavily built.

Similar complaint to others about the design and "ease" of assembling the library ladder chair. Due to the limited space available for step 3 and lack of pilot holes, one requires tiny tools and hands (not provided) in order to properly assemble it. It might be a nice piece of furniture once put together, although by then I'll probably have scared my dogs and wife off with my swearing at whatever idiot designed it.

I was given a Library Ladder Chair as a Christmas present from my sister. In attempting to assemble it, the screws would not hold the seat in place as it was warped. Customer Service requested photos which I sent. No response. Called again and left a message. No response. Called again and I was told they would call me back after the manager sees what should be done. It is now 1/23 and there has been no response. I called again and had to leave a message. It appears this company does not stand behind its products nor will they return phone calls. I am thoroughly disgusted with Carolina Chair & Table Company. I am also sorry to have to advise my sister that her $200 gift to me is unusable and the Company refuses to correct the problem.

I purchased barstools from this manufacturer and just a few months after purchasing them, one broke. The welding in the base of the stool cane apart. This company told me that they only have a 30 day warranty for their products. 30 days. For furniture. I will never purchase from this company again. They clearly do not stand behind the quality of their work with only a 30 day warranty on items that costs hundreds of dollars. I have a lawn chair from the dollar store that’s still standing after 7 years but this $200 barstool didn’t last 6 months.

I ordered a Carolina Chair and Table entryway table online from All Modern online. It shipped on time and when I opened the package I saw that it was missing the hardware. I talked to Jenny in customer service and she said she'd get back with me on mailing the missing hardware. I have been unable to get a hold of her since. I spent over $200 for a table that cannot be put together and cannot return since no one will answer the phone.