Hyatt House Charlotte/Center City

I enjoyed my stay here! The rooms were clean and great sizes, the staff were all so nice, and the location was great; I walked to a lot of fun things to do like the NASCAR Hall of Fame and lots of parks. I also did the Charlotte Liberty Walk. The free breakfast was great. I also used the gym a couple of days, no complaints there. The only issues I faced were 1) one night, the kitchen didn't have a bunch of menu items available, but that was fine, and 2) my room faced the transit station which was fairly loud, even being on the 11th floor. Overall, I enjoyed my stay.

Positive: "" Negative: No plug for bathtub. Cold pool with no heater. Valet fee of $50. Lobby bar closed. Lack of proper staffing.

The hotel and the staff are amazing! Everyone is so helpful and nice. The front desk staff are so professional and pleasant to talk to. The custodian was probably my favorite person this trip. He was working the entire time I saw him but still had time to be helpful and kind. The only issue I had was with the "valet" parking. The staff were very unprofessional and condescending. They returned my vehicle with a flat tire then had the nerve to try to say I got it on the way to the hotel. After sitting in my vehicle for over 30 minutes someone from the hotel finally came and apologized for my wait but he explained it was because he wasn't informed properly of the situation that was going on. Overall experience:5 Parking:-5

Do not stay here if you think it's an easy option for an event at the spectrum center. I booked this place thinking it would make my life easier and it was absolute hell. We had a Charlotte hornets game at 1:00 p.m. so we arrived at 12 :00 noon and asked to pay to park. They looked at me like I was crazy and said they could not accommodate parking as they had to evacuate everyone else in the parking deck because they were full the night before. I'm not sure what the hotel being full the night before has to do with me but all I wanted to do was park my car and pay for it. I saw 20 people leave but they still would not park my car. In the end I ended up paying to park somewhere else and I paid to park here which makes no sense. So I paid to park twice and ended up having to walk from a different part of the city just to get back to my hotel which I also already paid for. This is the worst hotel I've ever stayed at because of the lack of convenience which could have been convenient. The parking attendants were rude. Just stay somewhere else cheaper and pay park, because you never know if some other event that you're not a part of will keep you from parking at the hotel you're staying at for your event.

Stayed here last night. Checked in at 11:30 AM checked out this morning at 8:30 wasn’t there even 24 hours and had personal property stolen from my car. You have to use valet. There isn’t space to pull up and take your time unloading so it’s a rushed experience and when you think you can trust these guys, I learned today sadly you can’t. My husband tipped the guy when taking the car and tipped again after bringing it back and he still stole. Police report filed. Very disappointing. Was told they don’t have cameras in parking garage. Red flag. Valet company not affiliated with hotel. Red flag.

I had an amazing five-night stay at this hotel. They really went above and beyond to make me feel safe as a solo woman traveler. The rooms are clean and the front desk staff were polite and understanding of all my requests. Thank you for a great stay, the breakfast was also really good.

I had an amazing experience at this hotel. I stayed here on business in the presidential suite and was extremely impressed with the decor and service. The pool was conveniently located on my floor. It was nice to be so close to the pool. My suite had a large terrace with a wonderful view of the city. The highlight of my stay was breakfast. Everything was top quality, fresh eggs, fruits, bacon juices and coffee. Not your typical hotel breakfast at all!