New Orleans Marriott Metairie at Lakeway

Stayed for an overnight work trip. Super friendly and helpful staff was the highlight. Valet team were on their game. The bottom floor is very nicely laid out. The room was okay, really nice view of the New Orleans skyline. The bed...was like laying on a cushioned platform. Did not sleep well at all, made for a long next day. Bookended the stay with one more staff interaction at checkout and valet, different crews, same excellent service.

Rooms are equipped with refrigerator and microwave. We had a corner toom so its quite spacious. Marriott rewards members get free breakfast and upgrades. The breakfast room was nice. The breakfast is okay. More variety would be nice and it closes ar 9 am which is early. 10 am would be better. Hotel is clean and nicely renovated. The front desk staff are OK. Has one very nice front desk worker Shiao Yu. Overall was a good experience.

Positive: I liked the room view (water side), men's lounge with snacks and the Starbucks. Negative: I did not like that you have to pay for parking when you are staying at the hotel. 26.00 a day unlimited coming and going or 8.00 an hour cap at 20.00 to park In hotel. I did not like the limited times of the restaurant,and Starbucks. No pool!!

We had a wonderful stay at the Marriott! A special shout-out to Aviana and Will at the front desk — they were absolutely awesome! They greeted me with warm smiles every time, made the check-out process smooth and easy, and were incredibly helpful throughout my stay. Their professionalism and friendly attitude truly made the experience feel welcoming and personal. The hotel was clean, comfortable, and well-maintained, making it the perfect place to relax. I highly recommend staying here and will definitely be back. Thank you, Marriott team — especially Aviana and Will — for making my trip memorable! Edward and Indira

This is one of the most unprofessional and unacceptable hotel experiences I have ever had. I booked this hotel from February 3 to February 7 through Booking.com and paid over $1,000 in advance for the full stay. Due to unavoidable circumstances, I could not check in on February 3 and arrived the very next day, fully expecting to check in since the reservation was already paid in full. At the front desk, I was told that my booking "did not exist" and that it had been marked as a no-show. When I asked about the remaining three nights that were already paid for, I was simply told to contact Booking.com. There was no effort to help, no explanation, and no attempt to resolve the situation. Booking.com confirmed that the hotel had already received the payment and that the stay should have been honored. Despite this, the hotel still refused to let me check in and kept the money. I was forced to find another hotel at my own expense after traveling from outside the city. The staff was dismissive, unprofessional, and showed no concern whatsoever. No manager stepped in, and no courtesy or accommodation was offered. I strongly advise others not to stay at this hotel. If you arrive even one day late, they will take your money and turn you away without hesitation. I wish I could give zero or negative stars.

Great place to stay. Very clean, and the crawfish pasta in the concierge lounge was amazing. I also thought the valet was very good and speedy. I would like to see a second valet working during busy times, like 8:00 am. He was HUSTLING, but there was a long line of people waiting.

We visit my wife's family in New Orleans every year at Christmas, and we have always stayed at the Marriott Lakeway. We specifically request the same rooms on the 15th floor every year, and we requested them prior to our arrival again this year. Upon check-in, we were deeply disappointed to learn that the rooms had been given to other guests, and we were put on the 10th floor instead. Unfortunately, one of the major attractions of the hotel is the beautiful view over Lake Pontchartrain, and the view was completely obscured from the rooms we were given on the 10th floor. The following morning, we inquired whether anyone might be checking out on a higher floor during our week-long stay, and the front desk personnel responded in the negative. Fortunately, Kylie Hebert was at the front desk and stepped in to help us. Thanks to her, we were given the rooms on the 15th floor that we had requested originally many months prior. We are unsure why the front desk staff were unable to help us initially, but we are grateful that Kylie took the initiative to step in and find a solution. Kylie provided outstanding customer service, and she is the reason we enjoyed our stay to the fullest.