Renaissance Charlotte SouthPark Hotel

Nice hotel in a quite and distinct neighborhood, I’ve been one night only but I enjoyed my stay. The room was clean, well decorated and comfortable (the chair polster/skin was quite worn out but didn’t bother me). Floor was quite cold and no slippers provided with is a bit of a shame in this hotel class. There are also renovation works hence part of the hotel was not accessible, but is well promising! Remarkable the fitness room and an indoor pool is available if you like. The staff was very kind and helpful, providing good recommendations for the surroundings. Should I come back in the area I likely stay here again!

I wouldn’t have made a reservation here had they advised it was under significant remodeling. There were loud noises of construction when we arrived. No restaurant or bar as a result. This is a nice location but since they don’t tell you when you’re booking about things like significant construction, couldn’t stay here ever again. As a bonus our room comes with a view of the construction equipment and dumpster! The upholstery is crumbling and falling off the chair in our room. Big disappointment.

Positive: Everything was nice especially staff. Negative: If you have an inside room.. the bar can get a little loud... but the views are gorgeous.

Room appearance was nice although the couch was stained and the office chair wobbled and very worn like others have stated. Poor choice for durability. Shower saved the rating! Rain shower head with separate sprayer. Both working to full potential which is rare at a hotel. I travel for work and seek out the Marriott hotels with lounges. Lounge was okay. It seems that they only stock the fridge when pretty much empty because on Friday there was no juice for breakfast. It depends on who is the attendant if there will be real half-and-half for your coffee in the morning. One attendant told me there is only the little cups when the day prior there was a carafe. There seems to be only one attendant who is actually doing all of the restocking of supplies. She was pleasant and worked hard.

I only stay at marriot hotels and this hotel is one of the reasons why. This was a great hotel from check in to check out! The customer service was amazing and I definitely recommend the breakfast 🥞 Looks like they will have some upgrades soon! The only thing I wish different is the length of the shower curtains. They are too short for the tubs😆😭. Other than that the water pressure and the shower heads were amazing. Rainfall showerhead! Will stay again for sure!

We were disappointed with our recent experience. This property is listed as a four-star hotel, which felt generous based on our stay. My wife and I were visiting Charlotte for Valentine’s Day and had planned to stay the night, but after discovering the A/C was not functioning adequately and the breakfast area was closed for renovation, we chose to leave just a couple of hours after checking in. We expected a higher standard from a Marriott property, yet we are still being charged the full rate despite not receiving the full experience. Very disappointing.

The appearance is very nice, gym is good, and in my experience front desk staff was helpful and friendly. However the walls are less than paper thin. I’ve never stayed at a hotel with such a lack of sound barrier between rooms. The person staying next to me was throwing up all night and was not even that loud but it sounded as though it was in my hotel room. Then their alarm went off probably 15 times through the entire 6-7 am hour and it wasn’t just muffled like sometimes how you can tell it’s in a different room but still hear it, it sounded as though it was literally in my room and I had to question if it actually was at first. I could also hear every single time they zipped their suitcase, set a glass on the counter, and every word of their conversation as well with speaking at a normal level. Just FYI as well —they are doing renovations, restaurant is not open but you can order food off a menu (it is pretty pricey ex. Oatmeal $16), you have to pay for WiFi, and there is no refrigerator in the rooms.