Country Inn & Suites by Radisson, Metairie (New Orleans), LA

Front desk is amazing!! Nice and professional! Room needs softer sheets for a better nights sleep. Most hotels take pride in their sheets and pillows. Breakfast is terrible. Run out of oatmeal packets? Need variety fruit not mushy apples. The service staff are not nice. This is not our first time here. I was accused of using my hand Instead of toggles and then staff realized I was NOT using my hand. They look for customers to do something wrong!! Why?

This trip was to celebrate my son's 21st birthday and I was happy with the room we had. We came from Dallas for this trip and was able with the location. It was clean and comfortable. The breakfast was hot and fresh each day! I would definitely book again in the future.

The night security guard was very rude on Friday evening. The ladies at the front desk had me going through the double doors to use the microwave due to the coffee in the lobby being cold. I came in later that evening to warm my coffee and the security guard came out of no where and was very rude. He Told me I had no business being in that room. I tried to explain to him this is where I was told to go and he ran me out of the room and started abusing his authority. Very unprofessional. I will not recommend this hotel if this is how the security is allowed to treat customers.

So great place most of the service has bee. Awesome. I have stayed here with work several times over the last 3 weeks. Kylie is the worst service you can provide. She clearly doesn’t like or want her job and is a disgrace for customer service! Even has an attitude stating "Tell my manager it won’t matter"! So if were me I would address this but I wi also be emailing the board of directors for Country Inn and Suites and Radisson hotels.

We stayed at Country Inn & Suites, and while the room itself was very nice and clean, our check-in experience was frustrating. The night-shift front desk staff on January 7th was rude and unprofessional. When we politely asked if the parking lot was safe, she rolled her eyes. After check-in, our key card was not activated properly, so we couldn’t access the hotel entrance and had to return to the front desk. She reissued the key but did not explain clearly which building or direction to go—only said "third floor." The hotel has multiple connected buildings with three floors each, so we were confused. We went to the wrong floors and buildings before finally returning to the front desk, where she said, "What’s wrong again?" before explaining the correct location. It took us about 20 minutes just to find our room. Once inside, the room was clean and comfortable, which we appreciated. However, the bathroom door was partially broken and only one side would open and close properly. Overall, the room quality was good, but the poor customer service and lack of clear directions made the experience disappointing.

The hotel is good. The rooms are clean and the AC is working fine! The pool is in the middle of the rooms. The pool and doors of the rooms are secured via a gate. The breakfast is really basic and could be a bit better. That’s what took off the fifth star. Nevertheless, I recommend the hotel if you are staying in New Orleans.

clean very nice Huge courtyard with fire pit, Fountain very classy. great rooms. Great breakfast changes through out the week